Client Support Technician jobs in United States
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SMS Data Products Group, Inc. ยท 2 months ago

Client Support Technician

positionUS-NM-Albuquerque
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

SMS Data Products Group, Inc. is seeking a motivated and detail-oriented Tier 1/Tier 2 Client Support Technician to join their team. In this role, you will provide first-line technical support in a dynamic environment, resolving technical issues and ensuring customer satisfaction.

GovernmentHardwareInformation TechnologySoftwareTelecommunications
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide technical support via phone, email, and chat to resolve user issues effectively and efficiently
Troubleshoot and resolve hardware, software, and network-related problems
Create, update, and close help desk tickets in accordance with defined processes
Support Windows operating systems, including installations, imaging, and updates
Configure and troubleshoot cloud-based applications (e.g., Office 365, SharePoint) and mobile devices (e.g., Apple iOS)
Install and support printers, multi-function devices (MFDs), and peripheral equipment
Collaborate with Tier 2/3 support and other technical teams to escalate and resolve complex issues
Maintain and contribute to internal knowledge bases and end-user documentation
Support asset management processes including inventory, lifecycle tracking, and documentation
Communicate technical concepts in a clear, non-technical manner to end-users

Qualification

Windows supportTechnical supportIAT-II certificationNetworking conceptsTicketing systemsProblem-solving skillsCommunication skillsTeamworkAttention to detail

Required

2+ years in a technical support or customer service role
Proficiency in troubleshooting and supporting Windows operating systems
Familiarity with basic networking concepts, including LAN/WAN and connectivity issues
Experience with ticketing systems such as Remedy or ServiceNow
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to work effectively in both team-oriented and independent settings
Clearance: Ability to acquire or already possess a DoD Secret/DoE L clearance
Certification: Ability to acquire or already possess a current DoD 8570 IAT-II certification (e.g., CompTIA Security +CE)

Preferred

Hands-on experience with GOTS/COTS software and custom application support
Experience working in classified environments such as SIPRNet or SDREN
Knowledge of cloud platforms and tools (e.g., Azure, SharePoint, Teams)
Familiarity with macOS and mobile device management (MDM) solutions
Experience supporting classified and unclassified environments
Demonstrated ability to create or improve knowledge base documentation
Experience supporting Linux in a Tier 1/2 helpdesk environment
Advanced troubleshooting of printers, multi-function devices, and peripheral equipment

Company

SMS Data Products Group, Inc.

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Glassdoor4.2
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As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
dateFounded in 1976
location
Dulles, Virginia, USA
people-size501-1000 employees
web-link
http://www.sms.com

Funding

Current Stage
Late Stage

Leadership Team

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Matthew Rosecan
President & CEO
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Chuck Luedke
Chief Technology Officer
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Company data provided by crunchbase