Pine Crest School · 3 months ago
Computer Technician I
Boca Raton, FL, USA
Full-time
Onsite
Entry Level
3+ years expPine Crest School is seeking a Computer Technician I who will be responsible for repairing and troubleshooting computers for students, faculty, and staff. This role involves assisting with classroom technology repairs and ensuring a high level of customer service in technical support.
Education Management
Responsibilities
Supports the School’s mission statement and the philosophy of the department and adheres to School policies and procedures, including but not limited to what is outlined in the Employee Handbook
Answers phone calls, respond to inquiries and messages, and correspond with students, faculty, staff and parents in a timely manner
Addresses “counter repairs” when possible; complete necessary documentation of service requests to place into queue for further troubleshooting or repair
Sets up, configures and installs software on computers for new and existing students, faculty and staff
Diagnosis and repairs computer hardware and software problems presented in the Technology Center
Enters warranty repair requests through vendor websites; order warranty and non-warranty replacement parts; receive shipped parts; return broken parts
Assists other Technology Department team members with troubleshooting classroom devices (e.g., smart boards, a/v equipment, etc.)
Records laptop and repair information in the Technology Center’s repair tracking database; update student information as needed
Communicates and shares repair information/recurring issues or trends with the Technology Center staff and the rest of the Technology Center team
Anticipates the needs of others and initiate projects; a self-starter
Demonstrates a customer-service attitude by explaining issues, repairs and technical information at a level accessible by the Technology Center visitor or caller (e.g., students, teachers, staff parents)
Maintains and completes filing for service tickets, rental forms, etc., in a timely manner
Builds a positive working relationship with Technology team members and all members of the Pine Crest School community
Completes inventory computers and technology equipment
Serves as backup to other Technology team members in their absence
Able to multi-task and shift priorities given changes in circumstances
Demonstrates a “can-do” attitude; follow through on requests until the task is completed
Maintains professional certifications
Other duties and responsibilities as assigned by the Department Supervisor or their designee
Qualification
Required
Bachelor's degree, or High School Diploma plus 3+ years of relevant work experience
3+ years of Windows and Apple operation system configuration, troubleshooting and repair
3+ years of PC and Apple computer hardware installation, troubleshooting and repair
Company
Pine Crest School
Pine Crest is an all-faith, college preparatory school that serves students on campuses in Fort Lauderdale and Boca Raton.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nancy Greene, C.P.A.
Vice President for Finance and Operations/CFO
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