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Alpha IT · 2 months ago

Enterprise Technician I/II - IT Support - Information Technology - 2025

Eugene, OR

Full-time

Onsite

Entry, Mid Level

$40K/yr - $60K/yr

2+ years exp

Alpha IT, LLC is seeking an Enterprise Technician to join our team. As an Enterprise Technician, you will provide exceptional technical support and customer service to businesses throughout the state of Oregon. You will play a crucial role in helping us achieve our goal of providing world-class managed services by supporting a variety of businesses and their technology needs.

Cloud Data ServicesConsultingInformation TechnologyInternet

Growth Opportunities

Responsibilities

Provide remote and onsite technical support to customers, including troubleshooting and resolving a variety of issues

Install, configure, and maintain hardware, software, and other IT assets

Document and maintain accurate records of all support requests and activities

Ensure customer satisfaction by providing timely and effective communication and follow-up with customers

Collaborate with team members to identify and resolve complex technical issues

Participate in ongoing training and professional development opportunities to maintain current knowledge of industry trends and best practices

Maintain a positive and professional attitude at all times, even in challenging situations

Qualification

Technical supportIT hardware knowledgeNetworking principlesCustomer serviceTask managementCommunication skillsInterpersonal skillsAttention to detailOrganizational skillsTeam collaboration