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Peak Technologies, Inc. · 3 months ago

Field Service Technician (Printer Repair)

Port Chester, NY

Full-time

Onsite

Mid, Senior Level

$27/hr - $27/hr

5+ years exp

Peak Technologies, Inc. is a leader in providing end-to-end enterprise mobility and managed services. They are seeking a Field Service Technician to deliver service and support for printers and scanners, focusing on installations, repairs, and maintaining high customer satisfaction levels.

ConsultingInformation ServicesInformation Technology

Responsibilities

Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines

Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls

Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required

Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints

Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s, and resolution status

Regularly interact and build strong relationships with internal and external customers

Develop a working knowledge of Corporate and Service Department procedures and policies

Installs, maintains, and repairs FHE (forms handling equipment)

Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities

Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serves as a positive role model in creative thinking and in focusing on quality work. Continuous training and self-development to learn Peak Technologies products and applications. Attend management-approved seminars and training sessions as requested

Complies with all safety policies, practices, and procedures

Performs other duties/special projects as assigned

Qualification

Field service repairElectromechanical experienceTechnical backgroundInformation technology certificationProcess improvement certificationComputer skillsCustomer service skillsMultitaskSelf-starter