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Atmos Energy · 1 day ago

Service Technician 1 - Sr. Service Technician

Radford, VA

Full-time

Onsite

Entry, Mid, Senior Level

Atmos Energy Corporation is a utility company that provides natural gas distribution services. They are seeking a Service Technician to perform basic service tasks, respond to customer requests, and ensure compliance with safety and regulatory standards.

EnergyNatural ResourcesOil and Gas

Responsibilities

Performs basic work using clearly prescribed procedures

Responds to customer requests for service including connections and disconnections as becomes operator qualified

Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed

May disconnect service as necessary and perform collection efforts on delinquent accounts

Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary

Assists with activities to ensure responsiveness to natural gas and other emergencies

Completes and maintains accurate records and reports to comply with Company and regulatory requirements

May read meters and record usage for billing

May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours

Is subject to reporting outside regular work area

Identifies, addresses, and reports safety and encroachment issues to their resolution and completion

Is responsible for the safe operation and inspection of assigned Company vehicles and equipment

Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others

Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training

Qualification

Operator Qualifications (OQ)Wireless Meter Reading (WMR)Data entry skillsCommunication skills

Required

Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED)

Requires valid driver's license in accordance with Company standards

While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications

Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks

Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information

Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter)

Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher)

Ability to generate 95-foot pounds of force at a contact point of 70 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch

Ability to walk a distance of 500 feet

As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required