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Stretch Zone · 5 months ago

IT MSP Technician II

Frisco, TX 75034

Full-time

Onsite

Mid Level

$20/hr - $30/hr

3+ years exp

Stretch Zone is a company focused on providing IT solutions and support. The IT Technician II role is to ensure system operation and functionality for end users, responding to support requests and maintaining user satisfaction through various technical duties.

FitnessHealth CareWellness

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues

Provisioning and system setup for new hires

Prioritize incidents and service requests according to defined processes to meet defined SLAs

Use remote tools and diagnostic utilities to aid in resolving support requests

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined

Installing and configuring hardware and software components throughout various network infrastructure devices

Install antivirus software and ensure virus definitions are up to date

Server administration via Active Directory, File & Print services, DNS, DHCP

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Establishing good relationships with all departments and colleagues

Valid Driver License and ability to drive to customer locations when required

Ensuring company safety and security standards are met

Qualification

Office 365 administrationDesktop operating systemsServer operating systemsActive DirectoryNetworking knowledgeCompTIA A+CompTIA Network+Kaseya RMMAutotask PSAInterpersonal skills