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Pacific Office Automation · 3 months ago

Production Print Technician

Beaverton, OR

Full-time

Onsite

Entry, Mid Level

2+ years exp

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation, seeking a skilled Production Print Technician. The role involves repairing and maintaining production printers, providing technical support, and ensuring service calls meet agreements and requirements.

CRMInformation TechnologySoftware

Responsibilities

Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles

Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)

Providing high-quality technical support and expertise by complete each service call according to service agreements and requirements

Effectively complete all territory assignments and developing options to resolve unexpected problems

Participates in training to remain up to date with new products and procedures

Provide specialist service to other field service technicians for unresolved technical problems/issues

Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities

Working in a fast-paced environment

Qualification

Konica Minolta certificationRicoh Production Print certificationRepairing production printersWindows 10 applicationsCustomer service skillsMechanical skillsElectrical skillsComputer knowledgeProblem-solving skillsIndependent work capability