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Hoffman & Hoffman, Inc. · 4 months ago

Boiler Service Technician

Greensboro, NC, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hoffman & Hoffman, Inc. is focused on providing innovative HVAC solutions through superior design and customer service. The Boiler Service Technician is responsible for preventative maintenance, start-up, warranty, and repair services on light commercial and industrial hydronic equipment, ensuring customer satisfaction and effective service delivery.

Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingManufacturingRetail

Comp. & Benefits

Responsibilities

Build strong customer relationships and confidence in HMS and our core products, while also building knowledge and understanding of new and existing customer needs and expectations

Perform technical level support/repairs, overhauls, general maintenance and start-ups of various mechanical commercial equipment such as Boilers, Water Heaters, Pumps, Humidifiers, Booster Systems, Variable Frequency Drive, etc

Diagnose and troubleshoot commercial Hydronic Plumbing equipment

Ensure customer satisfaction and confidence by efficiently and effectively servicing products and equipment on assigned projects

Must be able to plan ahead for jobs, ensuring you have the proper tools

Identifies, analyzes, diagnoses, and repairs systems and products at customer's location

Provide onsite preventative maintenance, replacement parts, and modifications as needed or requested by customers

Proactively prevent future issues onsite by examining building layout, gathering materials and coordinating as needed

Ability to use power tools, computer, and smartphone

Strong computer, internet and communication skills needed

Keeping appropriate records by completing the necessary paperwork for each job and working with Service Coordinator to maintain accurate and updated files

Maintain project expenses through planned course of action

Maintain and inspects vehicles by checking vehicle condition, inventory needs, scheduling and completing repairs and routine maintenance service

Working knowledge of mechanical systems

Qualification

Boiler repair experienceHydronic systems knowledgePreventative maintenanceTechnical/Trade School certificateMicrosoft Office proficiencyCustomer service skillsAnalytical skillsCommunication skillsProblem-solving skillsSelf-motivated

Required

Education/Experience – associate degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning

Minimum of Two (2) years related experience preferred or an equivalent combination of education and experience

Operational knowledge of computers and Microsoft Office software preferred

Ability to read, comprehend, and write simple instructions and short correspondence

Ability to effectively present information in one-on-one and small group situations

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals

Ability to compute rate, ratio, and percentages

Ability to understand data presented in a graphical format such as pie charts, bar graphs, etc

Ability to recognize problems and develop the most cost-effective solution

Ability to collect data, establish facts, and draw valid conclusions

Must pass pre-hire requirements including background check, motor vehicle report, and drug screening

Must possess valid drivers' license

Ideal candidate must be self-motivated with a proven track record in service

Ability to prioritize and work effectively on multiple tasks in a fast-paced environment

Ability to use and maintain a variety of hand tools, wiring diagrams, piping schemes, engineering specifications and other equipment to diagnose and repair units

Maintain a high standard of mechanical installation practices

Good analytical skills and attention to detail with ability to read and interpret blueprints, plans and manuals

Willingness to research and study OEM manuals before going on to a job site

Ability to meet deadlines and stay up to date on all aspects of core product maintenance, repair, start-ups and product certifications

Ability to troubleshoot efficiently and effectively

Build customer relationships while having a positive attitude and excellent customer service skills with a desire to exceed customer expectations

Well organized, self-motivated and able to work independently

Must also be able to interact effectively with others at all levels both within and outside the company

High ethical standards and the desire to maintain confidentiality

Good oral and written communication skills are essential

Comfortable with working in all types of conditions

Valid Driver License and clean driving record