Nex · 3 months ago
IT Onsite Support Field Technician
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
2+ years expNexplay Consulting specializes in IT services tailored for the hospitality industry, supporting hotels and restaurants across Los Angeles and beyond. They are seeking a dependable Field IT Technician to provide onsite support for hotel clients, ensuring smooth operation of their systems and applications.
Digital EntertainmentiOSMobileVideoVideo Games
Responsibilities
Provide onsite technical support for hotel systems (PMS, POS, back-office apps)
Troubleshoot Windows-based applications, hardware, and peripherals
Assist with basic networking tasks (Wi-Fi, switches, cabling, IP configuration)
Coordinate with remote support teams and escalate complex issues
Maintain accurate documentation and timely updates on service tickets
Collaborate with vendors for hardware/software support and service coordination
Qualification
Required
2+ years of IT support experience (hospitality experience preferred)
Solid understanding of Windows OS and common hotel software platforms
Basic networking knowledge (IP addressing, routers/switches, Wi-Fi troubleshooting)
Strong communication and customer service skills
Ability to work independently and travel to client sites across LA
Proven ability to work effectively in a team environment
Ability to follow orders and instructions with attention to detail and accountability
Preferred
Experience with hotel systems
Familiarity with remote desktop tools and ticketing systems
Basic understanding of VLANs, DHCP, and firewall configurations
A+ or Network+ certification
Security+ certification or equivalent cybersecurity awareness
Working knowledge of Microsoft Azure, SharePoint, and Microsoft 365
Experience managing vendor relationships and coordinating third-party services
Previous experience supporting hospitality environments
Benefits
Flexible work environment with opportunities for growth.
Competitive compensation and travel reimbursement.
Company
Nex
Nex is an entertainment company that makes moving and transforms activity into play.
51-200 employees
H1B Sponsorship
Nex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-09Series Unknown
2021-04-16Series B
2019-01-01Seed
Leadership Team
Reggie Chan
Co-Founder
Recent News
Business Wire
2026-01-05
GamesIndustry.biz Latest Articles Feed
2025-12-19
Company data provided by crunchbase