IT Onsite Support Field Technician jobs in United States
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Nex · 3 months ago

IT Onsite Support Field Technician

Nexplay Consulting specializes in IT services tailored for the hospitality industry, supporting hotels and restaurants across Los Angeles and beyond. They are seeking a dependable Field IT Technician to provide onsite support for hotel clients, ensuring smooth operation of their systems and applications.

Digital EntertainmentiOSMobileVideoVideo Games
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Senior Management
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H1B Sponsor Likelynote

Responsibilities

Provide onsite technical support for hotel systems (PMS, POS, back-office apps)
Troubleshoot Windows-based applications, hardware, and peripherals
Assist with basic networking tasks (Wi-Fi, switches, cabling, IP configuration)
Coordinate with remote support teams and escalate complex issues
Maintain accurate documentation and timely updates on service tickets
Collaborate with vendors for hardware/software support and service coordination

Qualification

Windows OSNetworking knowledgeA+ certificationSecurity+ certificationMicrosoft AzureSharePointMicrosoft 365Customer service skillsTeamworkAttention to detail

Required

2+ years of IT support experience (hospitality experience preferred)
Solid understanding of Windows OS and common hotel software platforms
Basic networking knowledge (IP addressing, routers/switches, Wi-Fi troubleshooting)
Strong communication and customer service skills
Ability to work independently and travel to client sites across LA
Proven ability to work effectively in a team environment
Ability to follow orders and instructions with attention to detail and accountability

Preferred

Experience with hotel systems
Familiarity with remote desktop tools and ticketing systems
Basic understanding of VLANs, DHCP, and firewall configurations
A+ or Network+ certification
Security+ certification or equivalent cybersecurity awareness
Working knowledge of Microsoft Azure, SharePoint, and Microsoft 365
Experience managing vendor relationships and coordinating third-party services
Previous experience supporting hospitality environments

Benefits

Flexible work environment with opportunities for growth.
Competitive compensation and travel reimbursement.

Company

Nex

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Nex is an entertainment company that makes moving and transforms activity into play.

H1B Sponsorship

Nex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (2)
2020 (2)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-05-09Series Unknown
2021-04-16Series B
2019-01-01Seed

Leadership Team

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Reggie Chan
Co-Founder
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Company data provided by crunchbase