VivoAquatics · 4 months ago
Professional Aquatics Repair Manager
CA - Irvine
Full-time
Onsite
Senior Level
$90K/yr - $110K/yr
5+ years expVivoAquatics is a company specializing in commercial pool and spa systems, and they are seeking a Professional Aquatics Repair Manager. This role is responsible for overseeing the repair and maintenance operations, ensuring efficient and safe repairs, and providing technical guidance to the team.
AnalyticsManagement Information SystemsSaaSWater
Responsibilities
Lead, schedule, and perform field-based repairs on commercial pool and spa systems, including pumps, heaters, chemical controllers, filtration systems, and automation equipment
Diagnose complex system issues, develop repair strategies, and ensure timely resolution to minimize downtime for clients
Provide technical guidance, training, and support to field technicians and service staff
Serve as a primary point of contact for escalated service requests and high-priority client issues
Ensure compliance with safety standards, local codes, and industry best practices during all repair activities
Manage repair parts inventory, coordinate ordering, and track usage to support efficient operations
Maintain accurate documentation of repair work, service logs, and customer interactions within company systems
Collaborate with the Operations and Account Management teams to identify recurring issues and recommend proactive solutions
Support sales and procurement teams by providing input on equipment replacement opportunities and system upgrades
Oversee technician scheduling, time tracking, and labor allocation to ensure efficient use of resources and control of repair-related labor costs
Conduct regular field audits to ensure repair quality, safety compliance, and adherence to company service standards
Assist in developing and refining standard operating procedures (SOPs) for field repairs and system troubleshooting
Provide feedback to the product and technology teams on equipment performance trends and opportunities for innovation
Responsible for thorough knowledge of management company policies and property community policies and ensuring all team members are aware of and abide by such policies
Must be willing to work weekends on occasion and odd hours as necessary (emergency calls)
Must attend company meetings as requested
Additional duties as assigned by management
Qualification
Required
Strong communication skills, both verbal and non-verbal
Strong computer skills needed to operate on a daily basis, including use of GSuite, MS Office, NetSuite programs
Ability to effectively multi-task and have strong organizational skills
Ability to use good judgment to make sound decisions in a quick, efficient manner
Strong technical knowledge of commercial aquatics equipment
Ability to work independently and have a high sense of urgency
Ability to lift, move, carry up to 75lbs
Minimum 5 years experience in the aquatics industry required
Minimum 3 years experience diagnosing and repairing pool equipment required
Minimum 2 years of supervisory experience
CPO Certification required; License must be obtained within first 90 days of employment if license is not currently held or is expired
Company
VivoAquatics
VivoAquatics provides water management and analytics through a SaaS application and related services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10MKey Investors
Level Equity Management
2023-01-25Series Unknown· $2M
2019-01-10Series Unknown· $8M
Leadership Team
Willan Johnson
CEO
Recent News
SEC
2023-01-26
2022-04-19
Company data provided by crunchbase