myKaarma · 3 months ago
Customer Engagement Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expmyKaarma is a leader in fixed ops solutions for the automotive industry, seeking a Customer Engagement Manager to enhance dealership service interactions. The role involves owning client relationships, driving product engagement, and ensuring customer satisfaction through strategic collaboration and operational excellence.
AutomotiveCloud Data ServicesInformation TechnologySoftware
Responsibilities
Take full ownership of a defined book of business, driving platform adoption and dealership performance through data-backed strategy and regular check-ins
Serve as the primary point of contact, fostering strong relationships that turn clients into brand champions
Proactively identify accounts with declining engagement or underperformance and implement targeted recovery plans to restore health and value realization
Conduct high-impact remote consultations to elevate dealership performance across the full suite of platform solutions
Monitor key performance indicators (KPIs) and provide ongoing recommendations for operational improvements
Use storytelling, benchmarking, and data to influence dealership stakeholders from frontline managers to GMs and dealer principals
Be responsible for customer satisfaction, platform reliability, and timely delivery of insights and support for all accounts in your portfolio
Confidently lead discussions across varying levels of dealership leadership, tailoring your approach to resonate with each audience
Collaborate with the VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks, and scale best practices
Support strategic relationships across larger dealer groups and OEM partners to maximize account value and retention
Identify and pass along expansion opportunities, upsell potential, and cross-sell opportunities based on customer needs and platform engagement
Where necessary, apply a "Genchi genbutsu" ("go and see") approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance gains
Our team is growing, so should your career path. By proving yourself as a high performer, position yourself for forthcoming opportunities in management, parallel departments, and/or potential new divisions
Be vocal. We’re open to developing new processes to assist in our scaling & improve our overall client experience. Drive performance today, help shape tomorrow
Gain insight into critical strategic initiatives with a direct line to the Executive team
Qualification
Required
Bachelor's or Master's degree with 4–8 years of directly relevant experience in the automotive industry (dealership, vendor, OEM), consulting, or a similarly demanding, fast-paced environment
Deep familiarity with automotive fixed operations—from appointment scheduling through payment processing. You understand the full lifecycle of a repair order (RO) and the critical nuances that impact efficiency and customer satisfaction
A structured and thoughtful approach to solving complex challenges across technology, operations, and people. You're comfortable navigating ambiguity and driving toward clarity
Familiarity with well-established change management frameworks and experience applying them to guide clients through operational transformation
You bring a tenacious, solution-oriented mindset—committed to building strong, trust-based relationships even in challenging circumstances. You don't shy away from tough conversations or uphill battles
Highly self-motivated and capable of operating with minimal oversight. You consistently deliver high-quality work, on time, with professionalism and pride
Strong intellectual curiosity and a passion for continuous improvement. You know how to prioritize for impact and focus on driving outcomes, not just checking boxes
Proficient in identifying patterns, trends, and insights in performance data—and translating them into actionable recommendations
Exceptional written and verbal communication skills. Able to craft compelling narratives and present findings to both technical and non-technical audiences
You're not looking to just fill a role—you want to make an impact, shape the future, and be a core contributor to a company's growth journey
Preferred
A business degree from an accredited institution and/or equivalent hands-on experience in automotive operations or consulting roles
Previous roles in fixed ops leadership, performance consulting, or success management are highly preferred
Experience in a high-growth division or start-up environment is a plus. You're energized by the opportunity to build, iterate, and influence direction
Benefits
Flexible Work Environment
Health and Wellness
Time Off
In-Office Perks
Company
myKaarma
myKaarma is a cloud based automotive customer interaction management company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Warburg PincusKayne Anderson Growth Capital
2026-01-14Secondary Market
2022-04-05Private Equity
2018-04-05Series A· $15M
Leadership Team
Ujj Nath
Chief Executive Officer
Garrett Jockel
Vice President of Product
Recent News
2026-01-16
Private Equity News
2025-03-04
Company data provided by crunchbase