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Clearway Health · 3 months ago

Certified Pharmacy Technician (Bilingual): NeighborHealth (On-site) DAYS M-F

Boston, MA

Full-time

Onsite

Entry, Mid Level

$58K/yr - $71K/yr

2+ years exp

Clearway Health is a recognized Great Place to Work® focused on improving access to care and managing specialty medication needs for vulnerable patients. They are seeking a Certified Pharmacy Technician who will act as a Pharmacy Liaison, bridging the gap between patients and pharmacists while ensuring exceptional care and supporting clinical teams in delivering outstanding results.

Health CareHospitalWellness

Responsibilities

You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health

You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line

You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements

You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top-notch patient care services

You work closely with patients, delivering a full continuum of medication adherence support through various tools and applications

You provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps

You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions

You develop and nurture trusting relationships to deliver the highest level of care for complex patients

You maintain and support pharmacy interdepartmental relationships and management, ensuring a smooth transition of patient care from clinic to pharmacy

You take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions

You are technically savvy, a natural problem-solver, and an effective communicator at all levels, both internally and externally

You skillfully navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation as needed for specialty pharmacy prior authorizations

You maintain effective communication with various healthcare professionals, such as doctors, nurses, clinical pharmacists, and practice managers, both in person, over the phone, and through written transmissions via EMR. Your interactions are consistently timely and professional, supporting new and ongoing initiatives

You excel at resolving high-level patient care issues, knowing when to involve managers or clinicians when needed. Your resourcefulness shines through when facing challenges, offering practical solutions to complex problems

Qualification

Certified Pharmacy TechnicianBilingual (Spanish/English)Patient Relationship DevelopmentMedication Adherence SupportPharmacy Operations KnowledgeMicrosoft Office ProficiencyCultural SensitivityDiscretionCommunication SkillsInterpersonal SkillsOrganizational SkillsConfidentialityFlexibilityProblem-Solving SkillsAttention to Detail

Required

High School diploma or G.E.D. required, higher level education preferred

You must be registered as a Pharmacy Technician with the Board of Pharmacy in the state where Clearway Health operates prior to the start date or per state requirements where registration is only valid upon employment

Active National Certification verified by PTCB or ExCPT

2+ years of direct pharmacy experience required

Excellent verbal and written English communication skills required; as well as ability to communicate professionally over the phone

Excellent interpersonal skills to provide superb, personalized customer service to instill confidence and advocate for patients; ability to explain required information to customers in a comprehensible manner

Organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented

Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations

Must practice discretion and confidentiality as position deals with extremely sensitive and confidential data

Ability to understand, explain, and actively promote the clients' objectives through direct coordination and commitment to the program's goals

Flexibility to adapt to changes in the departmental needs (i.e., assisting other team members, adjusting assignments, etc.)

High proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information

Must be bilingual (Spanish/English) to effectively communicate with patients