Glean · 3 days ago
Product Operations
Palo Alto, CA
Full-time
Hybrid
Senior Level
$198K/yr - $235K/yr
6+ years expGlean is a leading Work AI platform that enhances productivity through intelligent systems and AI solutions. As a Product Operations professional, you will optimize processes, gather insights, and support product development to drive value for customers and teams in a high-growth SaaS environment.
Agentic AIArtificial Intelligence (AI)Enterprise SoftwareGenerative AIMachine LearningSearch Engine
Responsibilities
Implement and optimize scalable processes to support Glean’s growth, focused on Product and GTM
Own cross-R&D, Marketing, and GTM activities, such as release notes, beta programs, PM customer meetings, and customer feature request processes
Build strong relationships and facilitate the flow of information between R&D and stakeholders across the business
Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams
Build stronger products and field product knowledge by partnering with enablement and by growing programs such as field specialists
Develop and implement scalable systems and AI automations to gather and synthesize customer, user, and field insights and ideas
Unearth and provide cross-product opportunities and insights based on customer feedback, field feedback, deal wins, losses and churn, and product data, understanding which areas are gaining traction and which are stalling to recommend product decisions
Use AI and data analysis skills to derive actionable insights from diverse data sources
Champion a product-led culture by supporting best practices and continuous improvement in product development processes
Develop and maintain tools (e.g., agents, templates, integrations) to automate workflows and reduce administrative burden on product managers and speed information sharing and impact
Collaborate with product managers and data analysts to build dashboards and metrics tracking product adoption, defect trends, and other key indicators
Assist with Jira configuration, dashboard creation, and workflow automation to enhance the product development lifecycle (PDLC)
Qualification
Required
Bachelor's or Master's Degree in Business, Engineering, Computer Science, or related fields, or related field is a plus
6-10+ years in Product Ops, Product Strategy, or PM with strong discovery and analytics skills in a B2B or B2B2C environment, working with enterprise customers
Solid understanding of product development lifecycles (PDLC)
Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges
Demonstrated ability to synthesize ambiguous customer/market signals into sharp product bets and measurable outcomes
Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods
Exceptional communication skills (facilitation, written briefs, problem narratives, decision logs)
Comfortable influencing execs and cross-functional leaders; high bias to clarity and decision velocity
Strong organizational and project management skills, with attention to detail and the ability to manage multiple priorities in a fast-paced environment
Hands-on experience and technical aptitude to configure and automate workflows in tools like Jira is expected
Preferred
Experience with SQL or similar data tools for self-serve analytics strongly preferred
Benefits
Medical, Vision, and Dental coverage
Generous time-off policy
Opportunity to contribute to your 401k plan
Home office improvement stipend
Annual education and wellness stipends
Healthy lunches daily
Company
Glean
Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency.
501-1000 employees
H1B Sponsorship
Glean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (17)
2023 (7)
2022 (26)
Funding
Current Stage
Late StageTotal Funding
$768.2MKey Investors
Wellington ManagementSequoia CapitalGeneral Catalyst
2025-06-10Series F· $150M
2024-09-10Series E· $260M
2024-02-27Series D· $203.2M
Leadership Team
Arvind Jain
Founder and CEO
Michael Miao
VP of Finance & BizOps
Recent News
2026-01-19
Business Insider
2025-12-24
2025-12-11
Company data provided by crunchbase