Obsidian Security · 2 weeks ago
IT Helpdesk Technician (Temp)
Newport Beach, CA
Full-time
Onsite
New Grad, Entry LevelObsidian Security is a leader in comprehensive SaaS security, focused on transforming how SaaS is secured. The IT Helpdesk Technician will provide Tier 1 technical support to employees, assist with IT asset management, and support onboarding and offboarding processes.
ComputerCyber SecurityNetwork SecuritySaaS
Responsibilities
Technical Support (Tier 1)
Serve as the first point of contact for IT support via ticketing system, email, or in-person requests
Troubleshoot and resolve common issues with hardware, operating systems, applications, collaboration tools, and networking
Escalate more complex issues to Tier 2/3 or vendors when necessary
Document solutions and contribute to the IT knowledge base
IT Asset Management (Support Role)
Assist with maintaining accurate inventory of laptops, peripherals, and software licenses
Help with deployment, collection, and tracking of IT hardware
Support the IT team in preparing assets for audits or refresh cycles
Ensure proper documentation of asset assignments and returns
Onboarding & Offboarding
Prepare and configure IT equipment for new hires (laptops, monitors, accessories)
Assist in creating and configuring accounts, email, MFA, and collaboration tools
Conduct IT orientation with new employees
Collect and verify return of IT assets and access credentials during offboarding
Qualification
Required
Bachelor's degree in Information Technology or related field
A highly analytical and curious mind with a passion for learning and troubleshooting
Experience with modern IT products and services (SaaS is a plus)
Experience working in a Helpdesk environment
Interest in the security industry and doing IT securely
Excellent oral and written communication skills
Ability to articulate technical problems and projects to both technical and non-technical teams
A pragmatic problem solver with a passion for technology and service
Benefits
Opportunities for professional development
Opportunities to make high-impact contributions to security
Annual conference attendance budget
Competitive salary, equity, and health benefits
Opportunity to publish research, share non-proprietary code, and present at conferences
Company
Obsidian Security
Obsidian Security is a threat detection and posture management for business-critical saas applications.
Founded in 2017
51-200 employees
H1B Sponsorship
Obsidian Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (1)
2022 (4)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$119.5MKey Investors
Wing Venture CapitalGreylock
2022-04-14Series C· $90M
2019-02-27Series B· $20M
2017-06-08Series A· $9.5M
Leadership Team
Hasan Imam
CEO
Ben Johnson
Co-Founder
Recent News
2025-12-29
2025-12-29
linkedin.com
2025-12-04
Company data provided by crunchbase