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SpaceX · 1 day ago

IT Services Technician

Bastrop, TX

Full-time

Onsite

Entry Level

1+ years exp

SpaceX is a company focused on developing technologies for human exploration of Mars. They are seeking an experienced IT Services Technician to deliver comprehensive IT support, manage assets, and troubleshoot hardware and software for their team of engineers and critical operations.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide 1st and 2nd, and 3rd tier support to SpaceX employees

Manage on-site inventory and the total lifecycle of IT assets

Procure, configure, and deploy computer hardware and mobile cellular devices

Troubleshoot software and hardware issues, in person and remotely

Configure and troubleshoot desktop, label, and large multifunction printers

Network support and troubleshooting from device connectivity to VLAN configuration

Configure non-traditional network-attached devices (production, metrology, and test machines) and interface with SpaceX infrastructure

Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues

Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand

Qualification

IT service deliveryTroubleshooting hardware/softwareMicrosoft technologiesMac iOS supportLinux supportTechnical certificationsCustomer service skillsOrganizational skillsCommunication skills

Required

High school diploma or equivalency certificate

1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment

Experience supporting Microsoft technologies

Must be willing to work all shifts, overtime, and/or weekends as needed. Approximate shift start times:1st shift (6:00AM) & 2nd shift (6:00PM)

Must be willing to work extended hours, weekends, and overtime as needed

Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment)

Must have valid driver's license

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State