Nucentric Solutions · 3 months ago
Support Technician I
Davidson, NC
Full-time
Onsite
New Grad, Entry LevelNucentric Solutions is seeking a Support Technician I to build a career in IT with exposure to advanced technologies. The role involves delivering Level 1 remote technical support and collaborating with other teams to ensure timely resolution of client requests.
AdviceConsultingData CenterInformation TechnologyIT ManagementSoftwareVirtualization
Responsibilities
Deliver Level 1 remote technical support to clients
Work closely with Level 2 Support and Systems Engineering team to resolve client requests
Use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management
Assist the SE team with pre-staging hardware
Qualification
Required
Strong proficiency in supporting Windows desktop OS's (Windows 10 and 11) and MS Office 365
Intermediate knowledge of small business networking concepts is required (Active Directory, VPN's, firewall, routers, TCP/IP, etc)
Completed industry training is a plus (MCSA, MCP, CCNA, A+, Net+, etc.)
Preferred
Previous experience supporting desktop pc users in a Help Desk role is preferred
Benefits
Employer paid health insurance
Telehealth 24/7
Retirement plan with employer matching contributions
Paid long-term and short-term disability
Paid Life Insurance
Paid holidays
PTO (Vacation/Sick Leave)
Quarterly performance-based team bonuses
Training benefit - allotted training time given during work week, qualified certs paid for
Company
Nucentric Solutions
Nucentric Solutions is managed IT services to small & medium-sized organizations in the Charlotte, NC region.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jon Allred
Owner
Company data provided by crunchbase