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Breezeline · 7 hours ago

System Technician

Bradford, PA

Full-time

Onsite

Entry Level

1+ years exp

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets. The System Technician role involves supporting the growth of the HFC and FTTH network, ensuring quality service delivery, and performing maintenance and repairs on network equipment.

InternetNetwork HardwareTelecommunicationsTV

Responsibilities

Predominantly performs preventative and demand maintenance required to restore the HFC/ FTTH network to Breezeline performance specifications as related to customer impacting network impairments and/or outages

As business needs dictate, it may perform proactive maintenance required for the HFC/ FTTH network to operate within Breezeline performance specifications

As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Network, and Fiber

Maintains and repairs equipment with the HFC/Fiber distribution system. Monitors WFX, Stratusync, iGlass throughout the day for information regarding changes to work schedule and/ or OneView tickets

Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed

Maintains company truck and other equipment per service requirements and safety guidelines

Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies

Monitors Workforce Express System (WFX) throughout the day for information regarding changes to work schedule and for information about current installation

Communicates with dispatch (viaWFX, phone, etc.) for assistance, status on current install or new service requests

Consults with supervisor and other technicians for advice and assistance as needed

Demonstrates experience with the following: working with little supervision; managing ambiguity and autonomy; flexibility to work in an unstructured environment; dealing effectively with uncertainty and change

Interacts with customers (internal/external) in a professional, courteous manner including when responding to escalations and repeated customer concerns

Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations

Participates in team meetings as scheduled

Attends job-related training that may include initial training, refresher training, product and service updates

Works on regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands

Uses small hand tools, power tools, and test equipment

Works with alarms, low voltage electricity, and color-coded wires

Complies with all safety procedures and policies

Qualification

HFC network maintenanceFTTH network maintenanceCustomer service experienceBasic mathematical skillsPCWindows skillsRead design printsValid state driver’s licenseCore Technician skillsetsSpanish proficiency