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SMS group USA · 3 months ago

Field Service Technician - Entry Level

Valparaiso, IN

Full-time

Onsite

New Grad, Entry Level

SMS group is a leading partner in the world of metals, with a presence in over 31 countries. The Field Service Technician will assist in managing customer relationships, respond to service requests, and perform mechanical duties on equipment, primarily in the Valparaiso workshop and at vendor facilities.

Machinery

Responsibilities

Visit customers regularly for sales and service calls, ensuring that customers in designated sales areas are visited with a view to selling them SMS products and services

Identify customer needs and resources

Assist and solve customer’s problems / issues and liaison with SMS group divisions including plant personnel and management

Assists in initial customer contact, and receiving and expediting RFQ’s for proposal

Assist in customer follow up, including follow up of: quoting, order placement, job completion and delivery

Perform mechanical duties; Disassemble, assemble and test equipment in the SMS Valparaiso workshop and/or vendor facilities

Perform fabrication of lightweight apparatus and/or structures used in the maintenance of equipment

Interface with project management, engineers, technical personnel and other staff as needed to complete projects

Provide any additional support where needed

Perform housekeeping and maintenance activities as required

Qualification

Mechanical dutiesElectrical systems knowledgeWelding practicesReading prints/drawingsProblem-solving skillsCustomer serviceComputer skillsCommunication skills

Required

Must have related experience and/or training, or equivalent combination of education and experience

Ability to calculate figures and amounts

Must be able to read prints / drawings

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of the organization

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Knowledge of electrical, mechanical, hydraulic, pneumatic & piping systems

Knowledge of disassembly, assembly, machining and fabrication methods including MIG, SMAW & TIG welding practices

Knowledge of overhead crane, lift trucks and maintenance including hoisting and rigging techniques

Frequent travel within the North American region (USA, Canada, Mexico); Possible limited international travel. Travel can, at times, have a short notice window (customer emergencies / personnel needs). Travel is typically a few days to a week; Occasional extended periods of travel are possible

Must have a valid driver's license

Valid passport is required