PAR Technology · 1 day ago
Field Service Technician - Richmond, Va
New Hartford, NY
Full-time
Onsite
Entry, Mid Level
2+ years expPAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. They are seeking a Field Technician responsible for completing service requests at customer locations, delivering exceptional customer service, and troubleshooting hardware, software, and network issues.
ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Be the face of PAR service excellence for our customers and deliver a WOW experience at each visit
Provide quality support, responsiveness, and customer care
Respond to customer calls in accordance with an established Service Level Agreement (SLA)
Possess a customer-centric attitude while maintaining a high customer service satisfaction rating
Troubleshoot, diagnose, and repair units and networks at the customer site
Identify, analyze, and repair hardware, software and network failures
Provide hardware, software and network installation services
Provide on–call emergency service when needed
Provide general customer service on the phone and in person
Provide ongoing training to customers regarding POS operations and programming
Educate customers on preventative maintenance best practices
Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle
Works with all internal PAR departments to facilitate resolution on customer concerns
Qualification
Required
Customer and quality focused technicians eager to learn and make a difference for their customers and develop relationships
Ability to apply critical thinking and customer service mindset to make quick decisions independently
Self-motivated individuals that have the discipline to work on their own with minimal follow up
Ability to listen and communicate with the customer and Help Desk regarding the dispatched service call
A minimum of 2 years of experience in the detection, isolation and resolution of problems with microprocessor-based equipment strongly preferred
Experience with inventory management
Ability to train store management and employees on PAR products
Ability to do minor construction type work such has drilling holes and mounting brackets
Ability to utilize DOS commands for software reimages and understanding of PC BIOS configurations
Understanding of AC power and the effects of a properly grounded AC circuity
Familiarity with running and terminating network cabling
Potential travel outside your coverage area which may include an overnight or multiple night stay
Flexibility to work after hours and weekends as required
Associates degree or equivalent experience
Clean driver's license required
Ability to climb and work with ladders and ability to lift 50lbs
Ability to differentiate colors as part of troubleshooting and adherence to cabling standards
Company
PAR Technology
PAR Technology creates and markets products that help restaurant and retail operators.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$205M2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO
Leadership Team
Savneet Singh
Chief Executive Officer
Bryan Menar
Chief Financial Officer
Recent News
2026-01-11
2026-01-08
2025-12-11
Company data provided by crunchbase