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Concept3D Inc. · 3 months ago

Partner Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $90K/yr

Concept3D provides a platform for creating immersive online experiences for the higher education community. As a Partner Success Manager, you will maintain account relationships post-launch, support clients, and identify opportunities for new product sales to achieve sales goals and ensure client retention.

Indoor PositioningMapping ServicesSoftwareVirtual Reality

Growth Opportunities

Responsibilities

Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value

Bring a proven track record of securing meetings through outbound success and bring confidence in strategic partner outreach

Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption

Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones

Ensure clear communication of the impact our platform delivers. Conduct strategic online presentations and product conversations

Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date

Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams

Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage

Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements

Qualification

Account managementClient retentionStrategic outreachSales growthData analysisCommunication skillsProblem-solving

Required

Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach

Bring a proven track record of securing meetings through outbound success and bring confidence in strategic partner outreach

Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption

Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions

Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones

Ensure clear communication of the impact our platform delivers

Conduct strategic online presentations and product conversations

Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date

Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams

Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage

Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements

Benefits

This role includes exciting opportunities for bonuses, commissions, and other rewards—because great work deserves to be rewarded! Details will be shared during the hiring process.

Concept3D Equity. So you can share in Concept3D's success.

Time off Policy which includes time to recharge, refresh and take time for yourself and family members.

6 weeks of 100% Paid Parental Leave to support the care and bonding time after the birth, adoption or placement of child via foster care + additional time available through Short Term Disability.

Medical, Dental, Vision. Concept3D pays 100% of employee premiums on select plans.

Life Insurance and Disability. Concept3D covers the full premium.

401(k). To help you save for the future, we match 75% up to 5% of your annual take-home pay.

Hybrid in Denver and Minneapolis, remote nationwide.

Monthly and quarterly culture events to connect our teams.

Company

Concept3D Inc.

Founded in 2006, Concept3D empowers Higher Education by offering the leading accessible solution for interactive maps, 360° virtual tours, a centralized event calendar and a student matching platform.

Founded in 2006