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Thomson Reuters · 2 months ago

Manager, Customer Trust, Premier Support and Audit

USA-Richmond-901 East Byrd St

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $185K/yr

5+ years exp

Thomson Reuters is a global leader in providing trusted content and technology solutions. They are seeking a customer-facing leader to manage their Premier Support and Customer Audit Teams, focusing on building client relationships and translating compliance requirements into actionable guidance.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Lead and develop the Premier Support and Customer Audit teams, creating a collaborative and customer-focused culture

Act as a trusted advisor to customers on security, compliance, and audit matters—you'll be the face of our Customer Trust organization

Manage customer audit responses, support engagements, and escalations, ensuring timely and high-quality delivery

Support customer meetings, audit calls, and presentations, explaining our security and compliance posture in business terms

Work with cross-functional teams (Product, Sales, Legal, Risk) to resolve customer concerns and improve our processes

Build and maintain standardized responses, templates, and knowledge resources to improve efficiency

Identify opportunities to streamline processes and improve the customer experience

Monitor customer feedback and program metrics to drive continuous improvement

Develop team members and build succession capability within the organization

Qualification

Consulting experienceAudit processes knowledgeSecurity compliance understandingCustomer relationship managementTeam leadershipCommunication skillsCISA certificationCISM certificationCISSP certification

Required

5-7+ years of experience in consulting (Big 4, mid-tier firm, or similar), with exposure to IT audit, GRC, or compliance advisory

Strong understanding of audit processes and common frameworks (SOC 2, ISO 27001, NIST) from a business or advisory perspective—you don't need to be a technical auditor

Proven ability to build relationships and communicate effectively with customers at all levels

Experience leading or developing teams in a customer-facing environment

Excellent verbal and written communication skills, with the ability to simplify complex topics

Comfortable managing multiple priorities and working across functions

Willingness to travel occasionally for customer meetings

Preferred

Relevant certifications (CISA, CISM, CISSP, or similar) are a plus but not required

Benefits

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)