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NEOGOV · 4 months ago

Training Coordinator - Consolidated Dispatch

North Charleston, SC

Full-time

Onsite

Mid, Senior Level

$24.25/hr - $31.76/hr

5+ years exp

NEOGOV is looking for a Training Coordinator for the Charleston County Consolidated Emergency Communications Center (ECC) who is passionate about public safety and 911. The role involves coordinating, conducting, and developing training programs for the department, while managing projects and maintaining relationships inside and outside the department.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Conduct training on EMS, Fire, Law Enforcement, computer-aided dispatch (CAD), call taking protocol, radio communication, geography, and customer service training using a variety of different training techniques and delivery methods for youth programs and new hire academies

Conduct basic Telecommunicator certification training to meet state requirements

Organize and schedule training sessions for youth programs and new hire academies, including arranging instructors and determining class locations

Administer testing and provide reporting and feedback on the results

Track training certification and training records for the department

Ensure Telecommunicator certifications comply with job, certification pay, and compliance requirements. Find and/or create opportunities for continuing dispatch education credits (CDEs)

Prepare training reports on a weekly, monthly, and quarterly basis

Organize, develop, evaluate, and improve training programs using various teaching techniques and technology platforms

Preparing application and supporting documentation for APCO Training Certification and National Center for Missing and Exploited Children (NCMEC) certification. Providing proofs for CALEA reaccreditation to the CDC Analyst

Update required training based on updated standard operating procedures (SOPs) monthly and ensure those changes are updated in Power FTO training systems

Assist in planning and coordinating Certified Training Officer (CTO) meetings and plan and hold quarterly training meetings

Participate in recruitment and hiring for youth programs

Participate in departmental activations

Performs other duties or assumes other responsibilities as apparent or assigned

Qualification

Public Safety TelecommunicatorCertified Training Officer (CTO)EMD CertificationCAD ProficiencyTraining Program DevelopmentAnalytical SkillsVerbal CommunicationWritten CommunicationTime Management

Required

Must have a positive attitude and excellent verbal and written communication skills

Must be able to communicate well to a diverse group of people

Must be at least 18 years old and have a high school diploma or equivalency

Minimum five (5) years or more as a Public Safety Telecommunicator (Call Taker or Fire, EMS, or Law Dispatcher) with two to three (2-3) years as a Certified Training Officer (CTO)

Certifications Required: EMD, EFD, EPD, ETC, CTO

Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided

Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check

Pass a pre-employment physical and psychological evaluation

Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification