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Vertiv · 3 days ago

Field Service Technician - Chicago

Chicago, IL

Full-time

Onsite

Mid Level

$58K/yr - $65K/yr

4+ years exp

Vertiv is a global leader in mission-critical infrastructure technologies for vital applications in data centers and communication networks. The Field Service Technician is responsible for installation, commissioning, and service on UPS & Battery system products, while maintaining excellent rapport with customers and supporting the Edge market segment.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Rely on direction from Coordinated Services Dispatch team to accomplish goals

Perform several UPS/Battery work related tasks

Capable of working under direct supervision or independently based upon training

Render on site and phone assistance to customers

Communicate with National Technical Support on equipment issues

Perform work related tasks per company guidelines for scheduled maintenance

Implement Field Change Notices per published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – '14 hours rule'

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Provide accurate and timely reporting per company guidelines

Time cards, expense reports, mileage reports, ticket closure, forms et al

Maintain individual inventory in accordance with company policy

Provide estimated time of arrival to the Customer Response Center where applicable

Maintain company property per company policies

Vehicle, credit cards, PPE, test equipment, laptop, et al

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer for where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a 'first time fix' for their equipment

Maintain customer satisfaction rates per company guidelines

Attend Customer Meetings as required

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate per company guidelines

Perform inventory cycle counts per company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Managers, co-workers, Support Services, electronic communications, et al

Qualification

Electrical test equipmentTroubleshooting skillsCustomer service skillsASEET certificationMechanical aptitudeProfessionalReliableSafety proceduresPlanning skillsComputer skillsInterpersonal SkillsTeam PlayerCommunication skillsOrganizational skills