Cloud5 Communications · 3 months ago
Order Management Coordinator
Chesterfield,, MO, USA
Full-time
Onsite
New Grad, Entry LevelCloud5 Communications is a company focused on providing communication solutions, and they are seeking an Order Management Associate. The role involves managing contracts, processing orders, and coordinating with various teams to ensure timely delivery and billing of equipment.
Call CenterHospitalityService IndustryTelecommunications
Responsibilities
Work with internal resources to as needed to determine equipment needs to resolve break/fix problems
Source equipment as needed for legacy PBX systems and telco issues (cables, blocks, BBU’s, etc.)
Process purchase orders for legacy and telco equipment
Add serialized equipment to Helios or NetSuite inventory
Create billing events to make sure customers are billed for equipment
Follow up with vendors for tracking information and/or incoming equipment estimates
Compare sold contracts and BOMs to existing parts list
Enter new parts into NetSuite as needed
Respond to questions from tier1, tier2, and project managers about various equipment and/or tickets
Work with billing/finance department as needed
Work with customer success team to provide estimates to customers for items like on prem voicemail systems or call accounting systems
Escalate issues to customer success team as needed
Maintain stock levels and order miscellaneous inventory supplies as needed
Create monthly projection/inventory requests for inventory orders based on BOMs for finance
Qualification
Required
High School Diploma
Ability to read and write English
Ability to learn and use proprietary software
Proficiency with MS Office Suite
Basic knowledge of computer networking
Willingness to adapt to changing environments
High attention to detail
Ability to work in a team environment and in a warehouse environment
Ability to continuously stand or walk
Ability to bend, squat, climb stairs and lift frequently
Ability to lift up to 30 pounds occasionally
Company
Cloud5 Communications
Cloud5 Communications is provider of SIP trunking, hosted PBX and call center services for the hospitality industry.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TZP Group
2019-10-22Acquired
2013-10-15Private Equity
Leadership Team
Jerry Gore
Chief Technology Officer
Anai Patel
Chief Financial Officer
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