Joe Warren & Sons Co., Inc. · 4 months ago
Refrigeration Technician
Brentwood, NH
Full-time
Onsite
Mid, Senior Level
5+ years expJoe Warren & Sons Co. (JWS) is a family-led business specializing in commercial refrigeration and food equipment services across New England. They are seeking a Refrigeration Field Service Technician to travel to client sites, diagnose and repair equipment, and ensure high-quality service and customer satisfaction.
Facilities Services
No H1B
Responsibilities
Travel to client sites to diagnose and repair refrigeration and ice machine equipment
Ensure clear and accurate paperwork for all customer services
Coordinate with the Parts Department for precise parts identification and ordering
Ensure timely and professional installation of ordered parts
Keep the service truck tidy and maintain an organized inventory of parts and tools
Engage with manufacturers, sales reps, dealers, and customers
Identify service challenges, gather relevant data, and formulate effective solutions
Collaborate with manufacturers for equipment diagnosis when required
Offer top-tier service and clearly communicate service requirements to customers
Advocate for and suggest additional JWS services to customers as appropriate
Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits
Qualification
Required
Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related equipment
EPA certification and a strong emphasis on safety
Ability to climb stairs and ladders
Adept at multitasking and adapting to varying tasks
Emphasis on customer understanding and satisfaction
High School diploma or GED and a valid driver's license
Ability to lift and carry items weighing up to 75 pounds
Independent worker and effective team collaborator
Proficiency in using hand tools
Demonstrated ability to complete assignments with little to no supervision
Strong organizational skills and a proactive, team-oriented mindset
Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours
Preferred
Previous experience in gas, electric, plumbing, and/or steam repairs is an asset
Benefits
Attractive compensation package with periodic reviews and bonuses
Very competitive 401k with a 4% Safe Harbor Match
Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay
Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
Life & Disability Insurance for your peace of mind
Benefit from our company-wide Bonus incentive program with quarterly payouts
Enjoy 9 company-funded holidays along with generous PTO
Robust career progression opportunities
Referral bonuses for expanding the JWS family
Vast training and professional development prospects
Company
Joe Warren & Sons Co., Inc.
Joe Warren & Sons Co., Inc., founded in 1991 is a family owned and operated commercial refrigeration and food equipment service company, headquartered in Norwood, MA and a branch office in Brentwood, NH.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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