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Canon Financial Services, Inc. · 3 months ago

On site Field Service Technician II - High Point, NC Area

US-NC-Durham

Full-time

Onsite

Entry Level

$21.50/hr - $30.75/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Field Service Technician II to diagnose and repair Canon equipment while providing excellent customer service in the Highpoint, NC area.

BankingFinancial Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures

Service and repair designated equipment to Canon standards and specifications

Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics

Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance

Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned

Maintain all technical information and Canon property assigned and provide direction to less experienced technicians

Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested

Qualification

Mechanical troubleshootingSoftware diagnosticsNetwork supportField service reportingCustomer serviceTeam collaborationProblem-solving

Required

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class

The ability to travel (valid driver's license and acceptable driving record necessary)

The capability to work in a 24/7 environment, while performing shift work and on-call rotations

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

Employee referral bonus

Employee discounts

"Dress for Your Day" attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.