Apply on Employer Site

American Family Fitness · 3 months ago

Full Time Front Desk Attendant

Glen Allen, VA

Full-time

Onsite

New Grad, Entry Level

American Family Fitness is a fitness organization seeking a Front Desk Attendant to warmly greet and assist members and guests. The role involves managing member check-ins, ensuring a pleasant visit, and performing various administrative tasks at the front desk.

FitnessHealth CareRecreationWellness

Responsibilities

Arrive five to ten minutes early to check daily communication log updates

Audit cash drawer when assuming control of the department in the presence of a manager

Dress in appropriate attire to include nametag and any promotional buttons for new activities being sponsored by AFF

Clock in under your employee number

Smile and greet members and guests by name upon entering the club in a pleasant and cordial manner

All staff on the clock must stay at the member services desk and towards the front of the desk at all times unless clocked on break or (with permission) assisting members in the Cafe

Understand and implement the guest policy

Monitor member check in by checking their membership card and valid photo ID

Understand and administer the UPS system for the Membership Directors; when assigned to the POS position

Efficiently answer the phone within three rings and direct all incoming calls appropriately and take detailed messages

Properly take phone messages. Make sure to always include name and phone number and nature of call. Initial all messages to ensure accountability

When members come in for the above stated classes, ensure that each individual's hand is stamped and their check-in time is recorded on the sign-up sheet

Attend mandatory monthly meetings

Collect member payments when assigned to the POS position. Make sure that copies of the receipt are retained in the drawer for Credit Card and E-Credit Card transactions

Open and Close the club according to the opening and closing checklist

Inform all members of upcoming activities, promotions, and policy changes

Maintain a clean and attractive member services desk area. To include wiping down of desktops, vacuuming carpets, and cleaning glass doors when housekeeping staff are not available

Complete all listed assignments identified on the shift assignment page

Full time employees must work a minimum of 35 hours per week and part time employees are to work a minimum of 15 hours per week to include a mix of hours during the week as well as the weekend

If club traffic is slow, additional unnecessary staff may be required to clock out of their scheduled shift early

All other duties as assigned

Qualification

Customer serviceCash handlingPhone etiquetteTeam collaborationTime management

Required