Ronco · 5 hours ago
Field Service Technician
Albany, NY
Full-time
Onsite
Entry, Mid Level
$17.78/hr - $41.59/hr
2+ years expRonco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations, and primary education institutions. They are seeking a highly motivated Field Service Technician to perform various technical duties in support of education and healthcare communications systems, focusing on troubleshooting and maintenance of communication and networking equipment while delivering high-quality customer service.
Information and Communications Technology (ICT)Information TechnologyTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems
Effectively work with customer's IT staff to troubleshoot network-integrated systems
Professionally interface with customers to convey system status information
Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments
Responsible for performing agreed-upon preventive maintenance on systems
Provide effective "on-call" support
Acquire technical certifications as needed for the job
Qualification
Required
Associate's degree or equivalent relevant work experience
Minimum of 2 years of related low-voltage work experience
Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge
Experience using basic hand tools and multi-meters
Ability to read schematics and interpret signal flow through circuits
Willingness to obtain and maintain company-sponsored credentials and certifications
Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual
Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating
Excellent written and verbal communication skills to effectively express ideas and information
Ability to thrive both independently and in a team environment
A high level of commitment to customer satisfaction
Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions
Ability to follow policies, processes and procedures
Effective use of Microsoft 365 suite of products
Demonstrated attention to detail and commitment to task in completing assignments with quality outputs
Maintain a clean driving record
Benefits
Medical
Dental
Vision
HSA
FSA
Life Insurance
Disability
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
A generous 401(k) match
Nine paid Holidays
Sick Pay
Paid Time Off
Company
Ronco
Ronco is an integrated communications technology company that provides communications technology, installation, and support services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary-Helen Russell
Channel Partner Sales-Services Administrator
Recent News
2024-04-12
2023-09-20
Washington Business Journal
2023-09-20
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