Apply on Employer Site

NEOGOV · 4 months ago

Office Assistant IV - Child Welfare Clerical

Nashville, NC

Full-time

Onsite

Entry Level

$38K/yr - $61K/yr

2+ years exp

NEOGOV is a company that provides clerical support to the Child Welfare staff of Nash County. The Office Assistant IV will be responsible for various clerical tasks including managing confidential records, answering calls, and maintaining agency forms.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Responsible for answering telephone calls when the social workers/supervisors are not available and forwarding calls to the appropriate person when necessary

Takes telephone messages when needed and forwards information to appropriate staff

Takes minutes at Community Child Protective Services and Domestic Violence Task Force meetings

Responsible for taking inventory of state and county forms used by CPS staff

Keep forms stocked allowing staff to have adequate supplies for job completion

Prepares a weekly staffing log of each social worker’s current caseload assignments

Enters information in to NC Central Registry for the Child Protective Services report

Enters information for the Responsible Individual List for CPS reporting to NC Division of Social Services

Conducts Responsible Individual List Registry checks for social workers

Enters information in CPS Tracker for new cases after matching the face sheet/CPS intake report

Enters closed case files in CPS Tracker

Sorts denied reports and files in individual records or in designated file for screened out reports

Responsible for transcribing documentation as needed

Develops and maintains calendars for coverage by social workers

Develops, updates, and prints brochures, flyers, or other announcements for CPS and other related events such as the Community Child Protection Team and Child abuse awareness month

Updates CPS Tracker as directed by the supervisor to ensure current data is available in the system

Responsible for purging CPS records according to agency policy

Reconciles the 90-day No Service Report monthly

Uses AOC to complete criminal record checks and domestic violence checks

Checks and distributes faxes

Completes CPS History requests using Central Registry

Prints photographs

Orders toner for main fax/copier, cps fax machine, worker's printers, and office assistant’s printer

Keys 5027s and 5104s for CPS services

Maneuver in NCFAST & OLV to obtain necessary case information

MRS/IHS brochures - updating, printing, folding

Maintains CPS/APS On-call calendar

Responsible for researching existing case numbers which are located by alphabetized case names in a log book

Retrieves files from the closed file room personnel upon request of staff having access to confidential CPS information

Returns closed files to the file room

Responsible for obtaining and filing information in CPS or Service records according to agency format

Maintains and updates manuals and administrative letters as needed

Must be able to use a personal computer for typing letters, forms, envelopes, home studies, and case narratives from social workers/supervisors

Assignments are reviewed and signed by the originating party and supervisor or director

Transcribe notes from meetings

Use the personal computer to access information from the State’s Sessions for information regarding areas such as criminal record checks, prior CPS activity, Medicaid status etc

Uses a telephone to answer and record messages taken when CPS staff is unavailable

Forwards calls to appropriate people

Process case photo emails on computer

Other equipment used is a copier to produce materials for the units, scanner, and CD burner

Work is performed with verbal instructions provided by supervisor who is always available when needed for assistance

Supervisor views work that has been completed and conducts conferences with employee

Employee will also be expected to work in emergency shelters and/or perform other related disaster tasks and perform other reasonable tasks requested by the supervisor, Program Manager, Deputy Director or Director

Qualification

Microsoft WordMicrosoft ExcelData entryOffice practice knowledgeTyping skillsCustomer serviceCommunication skillsOrganizational skills

Required

Graduation from high school and demonstrated possession of the knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience

Ability and skill to screen communications and, based on content, to handle independently or route to proper source

General knowledge of office practice and procedures

Working knowledge of arithmetic and its uses in general office work

Ability to compile information based on general instructions

Ability to record information and to balance figures

Ability to learn and apply specific laws and departmental rules and regulations relating to verifying, processing and maintaining records and documents

Ability to type 45 words per minute with accuracy

Ability to correct grammatical, spelling, punctuation, and typing errors

Ability to organize and establish format

Ability to perceive sentence and grammatical structure and use correct spelling when typing from dictation

Ability to learn a general knowledge of persons and agency programs

Working knowledge of Microsoft Word, Excel, Microsoft Publisher and Acrobat Reader is required to perform duties of this job

Ability to follow reasonable directions

Valid North Carolina Driver's license and safe driving record