NEOGOV · 4 months ago
Public Safety Dispatcher
City of Alameda (Alameda Police Department), CA
Full-time
Onsite
Entry Level
$80K/yr - $97K/yr
2+ years expNEOGOV is a company that supports public safety operations, and they are seeking a Public Safety Dispatcher. The role involves performing non-sworn police work, handling emergency and non-emergency calls, and dispatching assignments according to established procedures.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response
Handles inquiries involving public emergencies; recognizes sensitive information and handles; accordingly, provides information to field units, other agencies and the public
Alerts other agencies and coordinates mutual response radio traffic and information distribution
Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance
Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems
Sends, receives and routes a variety of law enforcement reports, warrants and other materials
Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records
May assist in training new dispatchers and participate in various Police Department activities and operations as assigned
Qualification
Required
Graduation from high school
Two years of full-time work experience involving public contact, computer usage, and/or heavy telephone traffic
Passing CritiCall Exam or ECOMM score dated within 1 year of application (lateral transfers from other agencies do not need to submit)
Ability to obtain a California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment
Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more
Candidates considered for appointment must successfully pass job related post offer, pre-employment medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing
Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment
Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software
Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgements in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public
Ability to type from clear printed copy at a speed of 35 net words per minute
Preferred
Experience in public safety, or dealing with stressful, multi-task-oriented situations is highly desirable
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase