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Mitsubishi Electric Power Products, Inc. · 4 months ago

Field Service Technician II - VA

United States

Full-time

Remote

Mid Level

4+ years exp

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems and rail transportation markets. They are seeking a Field Service Technician II to provide comprehensive service support for Uninterruptible Power Supplies (UPS) and associated peripherals, including troubleshooting, repair, and technical service at customer sites.

Consumer ElectronicsElectrical DistributionElectronicsManufacturing

Responsibilities

Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites

Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively

Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status

Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected

Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers

Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed

Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals

Resolve malfunctions to a board level in UPS systems with minimal guidance

Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment

Guide less experienced technicians on troubleshooting and system failures

Submit accurate expense reports in a timely manner, adhering to company policies

Qualification

UPS products knowledgeTroubleshooting skillsElectrical/Electronics expertiseMechanical test equipmentOSHA-10 certificationNFPA-70E certificationAnalytical skillsTechnology proficiencyCommunication skillsMentoring skills

Required

Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience

Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment

Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues

OSHA-10 Construction and NFPA-70E certification

Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers

Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings

Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems

Must hold a valid driver's license and be able to rent vehicles as needed