NetSuite · 3 months ago
Program Mgmt Sr Manager-ProdDev
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expNetSuite, a part of Oracle, is seeking an experienced Senior TPM Manager to lead service excellence initiatives within their analytics division. The role involves managing a team of technical program managers, defining service management processes, and collaborating with various teams to enhance product quality and reliability.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Manage a team of technical program managers focused on several core initiatives under the QoS pillar for Service Excellence
Define requirements/policies/processes/capabilities for QoS and service management
Work with various partner teams (e.g. engineering) to develop proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability
Manage discussions, resolutions, expectations with senior members from other organizations in the context of service management, primarily those with whom we have a shared dependency
Identify requirements, prototype and build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, log queries, SOPs and reporting. The PM should be able to use data to speak to the efficacy of their processes and capabilities
Influence direction of solutions with a strategic view on future aspirations
Ensure proper business case/ROI analysis has been done for issue/feature prioritization
Effectively manage prioritization discussions; Work with partner teams to determine priority
Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc
Qualification
Required
10+ years of experience in Product Development
Proven track record in service excellence, site reliability engineering (SRE) and/or service monitoring
Ability to partner effectively with Product, SRE, Customer Support and Software development organizations
Technical background in driving root cause analysis
Experience in identifying improvement opportunities in logging and telemetry
Excellent written and oral communication skills
Strong cross-organizational and project management skills
Ability to thrive in a highly innovative, fast paced, evolving and ambiguous environment
Experience managing a team of technical program managers
Ability to define requirements/policies/processes/capabilities for QoS and service management
Experience working with various partner teams to develop solutions with a mindset of reliability, quality, extensibility and scalability
Ability to manage discussions, resolutions, expectations with senior members from other organizations
Experience identifying requirements, prototyping and building out analytics specific to the area of involvement
Ability to influence direction of solutions with a strategic view on future aspirations
Experience ensuring proper business case/ROI analysis for issue/feature prioritization
Ability to effectively manage prioritization discussions
Experience managing expectations, alignment and communications with customers and stakeholders
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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