NEOGOV · 3 months ago
IT Technician Temp Help Desk
Flagstaff, AZ
Full-time
Onsite
New Grad, Entry Level
$21.48/hr - $21.48/hrNEOGOV is seeking a qualified IT Technician Help Desk Temp personnel to join the City of Flagstaff's Information Technology division. This role involves providing exceptional customer service, assisting with IT support, and maintaining data confidentiality while working on various IT projects.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides exceptional customer service to both internal and external customers
Documents work order requests and resolutions in a timely fashion within the IT Ticketing Software
Works under the direction of Help Desk Team Lead and/or other internal IT teams to assist in larger projects as needed
Maintains the highest levels of confidentiality and security with regard to data access and confidential information
Assists with support of the City of Flagstaff Police Division’s devices and software
Assists with the Device Inventory Project
Other duties as assigned
May answer calls to the Help Desk phone line, monitor Email, greet and assist Help Desk walkup requests, closely monitor and address incoming Help Desk Tickets via the ticketing software
Provides front-line service to end-users on hardware and software related challenges
May assist with the annual device replacement cycle including installation and decommission of devices
Qualification
Required
Actively working toward completion of a two or four-year degree in computer science, related field or area of assignment, or equivalent course work
Some IT related professional or educational experience
Strong customer service and communication skills/experience
Must possess, or obtain upon employment, a valid Arizona driver's license
Regular attendance is an essential function of this job to ensure continuity
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase