NEOGOV · 4 months ago
Customer Account Representative
Alpharetta, GA
Full-time
Onsite
Entry Level
$52K/yr - $52K/yr
2+ years expNEOGOV is a company that provides solutions for public sector organizations. They are seeking a Customer Account Representative who will perform administrative and customer service tasks related to account payments and inquiries, ensuring a high level of customer satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Represents the City to customers in a professional and customer friendly manner; responds to customer inquiries and complaints in person, by telephone and provides information; provides for the resolution of unusual billing and customer cost situations by conducting appropriate research
Receives and screens visitors and telephone calls; takes messages, directs the caller to the proper office/person, or provides factual information or resolution regarding City and departmental activities and functions requiring the application and explanation of rules, policies, and procedures
Interprets policies and procedures and explains service fees, rates, and procedures to customers; may waive fees under appropriate circumstances
Receives and processes service requests, sets-up new accounts, determines and collects necessary charges
Makes billing arrangements for new accounts and prepares closing bills for canceled service
Receives customer payments in person, electronically, , or by mail; makes changes and issues receipts; balances cash receipts, processes mail payments, develops totals, prepares deposit documents and end-of-day reports, and delivers daily bank deposits
Prepares correspondence relating to customer service activities; assists in the preparation of special reports related to customer billing
Resolves issues regarding delinquent accounts, and performs collections duties on past-due accounts
Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones; and may operate other department specific equipment
Performs project research and report preparation, technical reports, and other technical work related to City activities
Receives, sorts, and disburses incoming mail; prepares outgoing mail for posting; prepares special mailings and ensures that all attachments are included and are mailed in a timely manner
Performs other duties as assigned
Qualification
Required
High School diploma or GED equivalency
Two years of clerical accounting experience that involved providing assistance to the public
Possession of or ability to obtain a Notary Public License within six months of hire
Possession of a valid Georgia Class C driver's license
Knowledge of practices and procedures related to accounting for receipts and the maintenance of customer accounts
Knowledge of codes, regulations, policies, and procedures related to the treasury services division
Knowledge of business arithmetic and basic statistical techniques
Knowledge of basic business letter writing and the standard format for reports and correspondence
Knowledge of billing as related to tax and sanitation and related functions
Knowledge of receptionist and telephone techniques
Knowledge of modern office procedures, methods, and equipment including proficiency with personal computers and Microsoft Office
Knowledge of principles and practices of financial recordkeeping
Knowledge of basic computerized data processing principles
Knowledge of English usage, grammar, spelling, vocabulary, and punctuation
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff
Ability to handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner
Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner
Ability to make mathematical computations rapidly and accurately
Ability to find and reconcile discrepancies in balancing accounts
Ability to type and enter data at a speed necessary for successful job performance
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
Ability to operate 10-key calculator by touch
Ability to establish and maintain a variety of filing, recordkeeping, and tracking systems
Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs
Ability to be detail oriented and accurate with numbers
Ability to demonstrate a willingness to learn new tasks
Ability to understand and follow oral and written instructions
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective working relationships with those contacted in the course of the work
Benefits
Medical, Dental and Vision
2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs.
Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia.
Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures.
FSA: Medical and dependent care.
Medical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65.
Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.
Defined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service.
Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.
10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.
2 weeks paid parental leave for birthmother, spouse and adoptive parents (*after 1 year of employment*).
Georgia College Savings (529): Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.
Tuition Reimbursement: After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually.
Employee Assistance Program (EAP): 24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.
Group Term Life Insurance and AD&D: Employee: 3.5 x annual base pay up to annual maximum.
Disability Insurance: Short-Term Disability: 66.67% of base pay after 14 days of disability.
Paid Time Off (PTO): PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.
Employer of Choice. Great work atmosphere.
100% discount on City Recreation & Arts Programs
FREE Wellness Program and Annual Flu Shots
Direct Deposit
Employee Recognition and Service Awards
Bereavement Leave
PTO Sell Back Days
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase