Service Desk Engineer jobs in United States
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Stagwell · 21 hours ago

Service Desk Engineer

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $50K/yr
date2+ years exp

Stagwell empowers talented and creative leaders to deliver breakthrough ideas for ambitious clients. The Service Desk Engineer will provide technical assistance and support related to Apple and Windows hardware, software, SaaS services, and network issues for employees worldwide.

Asset Management
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs
Troubleshoot and escalate incidents to line manager and the 3rd line teams
Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed
Provide remote technical assistance for issues related to computers, software, and SaaS
Build and maintain the IT Knowledgebase

Qualification

Technical supportApple hardwareWindows hardwareSaaS servicesCustomer serviceQuality commitmentCommunication skillsAttention to detailCollaboration

Required

Minimum of two (2) years prior experience with providing technical support in a large corporate environment
Ability to provide quality technical support, attention to detail, and a positive customer service attitude
Good communication skills
A collaborative attitude
Strong attention to detail along with a commitment to quality and confidentiality
A sense of urgency and a commitment to timely completion of projects

Preferred

Certifications and continuing education preferred

Benefits

Medical, dental and vision coverage
Generous PTO plan
401k program
Comprehensive family planning benefits (including paid parental leave)
Tuition reimbursement
Pre-tax commuter benefits

Company

Stagwell

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Stagwell is a private equity firm led by ex-Microsoft CEO Steve Ballmer
dateFounded in 2015
location
Washington, District of Columbia, USA
people-size10001+ employees
web-link
http://www.stagwellgroup.com/

H1B Sponsorship

Stagwell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)

Funding

Current Stage
Public Company
Total Funding
$260M
Key Investors
Carlyle AlpInvest
2021-08-02IPO
2018-08-14Private Equity· $260M

Leadership Team

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Mark Penn
Chairman and CEO
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Recent News

Morningstar.com
November in Review: 11 Top Technology Press Releases
2025-12-05
Morningstar.com
Stagwell Aligns Communications and Advocacy Companies under first Global Chair Zac Moffatt
2025-12-04
MarketScreener
NOVEMBER HARVARD CAPS / HARRIS POLL: 75% OF VOTERS OPPOSE GOVERNMENT SHUTDOWN, UP 5 PTS. FROM SEPTEMBER, WHILE CONGRESSIONAL APPROVAL FALLS TO LOWEST IN MORE THAN ONE YEAR
2025-11-10
Company data provided by crunchbase