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Almo Corporation · 3 months ago

Inside Sales Account Manager - eCommerce

Philadelphia, PA, USA

Full-time

Hybrid

Mid Level

Almo Corporation is seeking a dedicated Account Manager to support their sales team. This role involves managing product assortments, overseeing order management, executing promotional plans, and collaborating with cross-functional teams to maintain strong customer relationships and optimize account performance.

Consumer ElectronicsElectronics

Responsibilities

Strategic GTM Implementation: Align the go-to-market strategy with account goals and priorities to ensure Account Executives can effectively execute sales opportunities and maximize results

Catalog and Assortment Management: Oversee the product assortment for assigned accounts, ensuring accurate updates, removal of discontinued items, and identification of assortment gaps to be filled, ensuring product offerings are always up to date

Order Management: Handle order-related issues, ensuring timely delivery, prompt resolution of any challenges, and adherence to Service Level Agreements (SLAs), fostering customer trust and satisfaction

Promotional Planning and Execution: Ensure that promotions are uploaded on time, working with relevant teams to ensure campaigns are executed effectively to maximize revenue opportunities

Cross-functional Collaboration: Partner with marketing, content, and product teams to align on promotions, image and copy requirements, product offerings, and customer needs for a consistent customer experience

Assortment Analysis: Proactively identify gaps in product assortments and analyze return data to make recommendations for optimizing product offerings and minimizing waste

Customer Relationship Management: Act as a point of contact for customer inquiries, addressing issues promptly and working to maintain strong, long-lasting relationships and high levels of customer satisfaction

Qualification

Account managementSales supportE-commerce platformsPromotional planningAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skills