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NEOGOV · 3 months ago

Security Operations Center Officer (Program Specialist 2) - NON PERMANENT

Thurston County – Olympia, WA

Full-time

Onsite

Mid Level

$3,752/mo - $5,011/mo

3+ years exp

NEOGOV is a part of the State of Washington's Department of Enterprise Services, which provides centralized business services to state agencies and public entities. The Security Operations Center (SOC) Officer will monitor surveillance systems, respond to incidents, and provide security support to law enforcement and the public on the Capitol Campus. This role requires working on-site in a shift-based 24/7 operation, ensuring the safety and security of the campus.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Monitor Genetec CCTV, building automation systems, and security alarms to ensure campus safety

Proactively respond to surveillance alerts and life safety system alarms in real time

Receive, relay, and dispatch emergency and non-emergency calls to appropriate personnel with speed and accuracy

Operate multi-frequency two-way radio consoles and maintain clear communication with field units and agencies

Serve as liaison with law enforcement and other agencies to coordinate incident responses and maintain situational awareness

Track and document campus-wide incidents and activities to identify trends and support investigations

Use specialized software to log daily activities, incident reports, and assist distressed individuals during emergencies

Conduct forensic video reviews and provide video evidence to law enforcement or in response to public records requests as directed

Other duties as needed

Qualification

Genetec CCTV monitoringCommunications/dispatching experienceVideo surveillance operationMS Office proficiencyCustomer service skillsVerbal communicationWritten communicationTime management skillsOrganizational skills

Required

Ability to commit to a schedule that will include nights, weekends, and holidays

Strong verbal and written communications skills

Ability to prioritize and make decisions, with strong time management and organizational skills

Knowledge of MS Office products and ability to learn specialized systems

High School Diploma/GED and five (5) years of experience performing work where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details, including at least one (1) year of communications/dispatching experience in the law enforcement, emergency operations, or security sector, experience in an operations center that included communications and video, or experience in a position that required dedicated operation of a video surveillance system

Associate degree in law enforcement, homeland security, or related field and three (3) years of experience performing work where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details, including at least one (1) year of communications/dispatching experience in the law enforcement, emergency operations, or security sector, experience in an operations center that included communications and video, or experience in a position that required dedicated operation of a video surveillance system

Bachelor's degree in Emergency Management, Criminal Justice, Information Technology, Communications, Business, or related field and one (1) year of experience in communications/dispatching experience in the law enforcement, emergency operations, or security sector, experience in an operations center that included communications and video, or experience in a position that required dedicated operation of a video surveillance system

Preferred

Prior military, law enforcement, security, and/or loss prevention experience

Strong customer service background, with the ability to maintain composure in high-stress situations

Experience providing customer service to diverse clients

Ability to constructively work with others to address and/or resolve problems

Ability to stay calm and work through emergency situations in a fast-paced stressful environment

Experience working in a communication, emergency operations center and/or dispatch center

Certification through a state entity as a PSAP/911 communications officer, or education through the Association of Public Safety Communications Officers (APCO International) or the International Academies of Emergency Dispatch (IAED)

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.