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NAPA Auto Parts · 3 months ago

Field Service Technician II- Repair & Service

Lenexa, KS, USA

Full-time

Onsite

Mid Level

3+ years exp

NAPA Auto Parts is a company that provides customer support activities for equipment and systems products. The Field Service Technician II performs repairs, preventative maintenance, and installation of equipment with regional responsibility, ensuring high levels of customer satisfaction and compliance with safety standards.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis

Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites

Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts

Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications

Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs

Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations

Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards

Provides technical support and training to customers on operational or maintenance aspects of system equipment

Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction

Assists less experienced Field Service Technicians with addressing customer needs

May lead small to moderate projects at customer sites

Performs other duties as assigned

Qualification

Hydraulic systemsEquipment repairTechnical supportCommunication skillsCustomer serviceTechnical trainingShop equipment operationReading schematics

Required

Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination

Ability to operate shop equipment safely

Excellent verbal and written communication skills

Work effectively with customers, peers and management to resolve client issues

Ability to read hydraulic schematics

Push/pull up to 100 pounds

Lift/carry up to 100 pounds

Lift bulky objects

Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling

Working conditions may be indoor and/or outdoor. Noise level may be loud at times

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees