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Kitsap Mental Health Services · 2 months ago

On Call Behavioral Health Technician Pendleton Place

Bremerton, Washington

Full-time

Onsite

New Grad, Entry Level

$20.07/hr - $24.58/hr

0+ years exp

Kitsap Mental Health Services is seeking an On-Call Behavioral Health Technician for Pendleton Place. The role involves providing assistance to clients in a therapeutic environment, ensuring their basic needs are met, and facilitating communication between clients and staff.

CommunitiesHealth CareMedicalMental HealthNon Profit

Responsibilities

Ensure positive customer relations through courteous and helpful interactions with all groups and individuals entering the building. Greet individuals, inquire about their needs, and contact the appropriate staff or assist in their condition

Monitor the lobby activities and serve as a liaison between staff and clients by maintaining constant awareness of client agitation or inappropriate behavior and, as appropriate, respond firmly and respectfully; contact the assigned team as appropriate for assistance. Front desk staff can expect to deal with unexpected and unpredictable behaviors that can create a more stressful environment for front desk staff due to how our tenants and their guests present themselves on any given day. Deescalate residents and guests when necessary

Buzz clients and visitors in and out of the building. Sign visitors in and out. Monitor those on the banned list from the building

Work closely with the team to reinforce consumer behaviors as specified in the consumer's treatment plans by using the information provided in client alerts in Credible

Ensure positive agency communication by answering incoming phone lines and routing calls professionally and courteously. Take accurate messages and distribute them on time. Connect callers to the agency voice mail system following agency procedure

Provide administrative support to the Pendleton Place Manager. Manage calendars to resolve scheduling conflicts efficiently. Manage and sort email, reply as appropriate and identify urgent items for timely review

Facilitate meeting preparation by scheduling participants and conference rooms, providing agendas & handouts, and other necessary materials

Ability to deescalate and discern when additional support is needed

Maintain supplies for the work area by submitting requisitions to the purchasing agent

Ensure the lobby, reception area, copy room, staff lounge, and interview/group rooms are neat

Take appropriate measures to meet the client's daily basic needs for health and safety, including but not limited to the following tasks:

Monitor clients according to the assigned levels of observation

Assist in maintaining a clean work environment

Assist in maintaining a sufficient inventory of food and non-food items, and

Other duties as assigned by a supervisor

Complete all required electronic and paper charting, documentation, and data entry of clients as outlined in the appropriate KMHS guidelines, manuals, policies, and procedures

Participate in clinical activities as directed by a supervisor, including but not limited to:

Conduct ongoing observation and assessment of client mental status during each shift

Follow specific behavioral protocols for clients as directed by a supervisor, and

Other clinical activities as directed by a supervisor

Complete all paperwork involved in providing direct client care, including but not limited to:

Tracking sheets, and

Other forms as needed

Attend all mandatory training on time and as scheduled

Keep current on all required documentation (i.e., food handler’s permit, counselor licenses, etc.)

In addition to the above, any other responsibilities assigned by the supervisor that are appropriate to the position and not specifically listed in the job description

Qualification

Verbal de-escalation skillsAgency Affiliated Counselor RegistrationRelevant experience with mental illnessMicrosoft Office proficiencyOrganizational skillsCustomer service skillsBasic medical records knowledgeCommunication skillsTeamwork abilities