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Ripple Fiber · 2 months ago

Operations Field Supervisor

Charlotte, North Carolina, United States

Full-time

Onsite

Mid Level

3+ years exp

Ripple Fiber is an innovative fiber internet company focused on creating opportunities in the communities they serve. The Operations Field Supervisor will lead day-to-day field operations, supervise installation teams, and ensure quality and safety standards are met.

InternetISPNetwork Hardware

Responsibilities

Supervise, mentor, and evaluate installation technicians and crews in your market(s)

Be field-based: participate in installs, trouble tickets, and spot troubleshooting when needed

Coordinate daily work assignment, routing, scheduling, and dispatching of installation crews

Monitor installation quality, compliance with SOPs, safety, and company standards

Perform spot quality audits, ride-alongs, and inspections to enforce workmanship and consistency

Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally

Ensure each installer meets productivity targets (jobs per day, adherence, first-time success)

Interface with customers on installation issues, escalate complaints, and lead resolution efforts

Support new technician onboarding, training, and coaching on best practices

Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency

Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays

Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules

Collaborate with program, operations, and engineering teams to relay field feedback and improve processes

Maintain accurate field documentation, job records, and reporting for your team

Qualification

FTTH installation experienceLeadership experienceRoutingSchedulingTroubleshooting skillsFiber optics certificationCoaching skillsPerformance data managementCommunication skillsConflict resolution skills