La Mesa · 3 months ago
Hybrid Technician Trainee (17696)
Davie, FL, USA
Full-time
Hybrid
New Grad, Entry LevelLa Mesa is a service-oriented company seeking a Hybrid Technician Trainee. The role involves performing repairs, diagnosing malfunctions, and ensuring customer satisfaction through effective communication and documentation of service work.
Automotive
Responsibilities
Perform repairs as outlined on repair order (RO) in accordance with dealership and factory time allowances and standards
Diagnose cause of any malfunctions with units
Examine RV unit to determine if additional safety and/or service work is required
Work with service advisor to update RO’s for any additional work that needs to be completed
Communicate with the parts department to obtain parts availability and price
Save and tag all parts when service job is under warranty OR if requested by customer
Responsible for road testing vehicles when required
Ensure all work performed is documented accurately and completely
Install customer purchased accessories, as required
Attend manufacturer-sponsored training classes
Mentor technician helpers with any repairs they are assigned to complete
Report defects and malfunctions to supervisor
Operate all tools and equipment safely and follow company procedures and guidelines
Responsible for understanding and complying with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment
Maintain a safe and clean working environment and personal workspace
Coordinate with service manager and/or service advisor to ensure items on due bill were completed prior to customer delivery appointment and orientation walk-thru
Inspect unit for cleanliness/detailing prior to customer orientation appointment
Ensure all customers receive the orientation folder with a thank you letter from La Mesa RV, important phone numbers, warranty information, tips & hints checklist and recommended service schedule
Perform walk-thru of units with customers; explain key items in the unit, how to use them and how to handle malfunctioning equipment
Assist with scheduling customers first service appointment prior to them taking delivery of unit
Keep accurate and legible records
Adhere to all company policies, SOP’s and guidelines
Adhere to all quality, safety, policies, procedures, and reporting requirements
Other duties as assigned by Service Management
Qualification
Required
Strong attention to detail and ability to focus on the details of each task
Excellent customer service, interpersonal and communication skills
Strong organizational, decision-making and problem-solving skills
Ability to work independently and with others to complete daily tasks
Ability to communicate with mechanics, customers and management
Requires ability to read, hear, speak, and comprehend and carry out verbal and written instructions & Standard Operating Procedures (SOP)
High School Diploma or equivalent
Certification from college or technical school in trade field or equivalent work experience
Knowledge in the trade field (Automotive, HVAC, Electrical, Carpentry, Plumbing, Maintenance, etc.)
Company
La Mesa
In 1972 we opened a single RV dealership in La Mesa, California, a suburb of San Diego.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase