NEOGOV · 2 months ago
Customer Care Advisor
Rochester MN 55906, MN
Full-time
Onsite
Entry Level
$29.40/hr - $36.93/hr
2+ years expNEOGOV is a division of the City of Rochester, MN, which operates Rochester Public Utilities, the largest municipal utility in Minnesota. The Customer Care Advisor is responsible for delivering exceptional service to utility customers, managing inquiries, processing payments, and resolving billing issues in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond promptly and professionally to customer inquiries, concerns, and complaints related to utility services
Process applications for new utility services and coordinate related field service requests
Establish accounts for new construction projects and service connections
Clearly explain billing procedures, credit policies, and collection processes
Provide accurate information regarding electric and water service details, rates, and usage
Participate in the creation and promotion of new products/services and prepare promotional materials
Create, maintain, and evaluate customer account management processes to ensure data accuracy
Monitor accounts for delinquent payments and initiate appropriate follow-up actions
Set up, manage, and maintain optional payment arrangements or pay plans
Review customer credit histories to determine appropriate deposit requirements
Investigate irregular consumption patterns and escalate concerns for further review when necessary
Process customer payments accurately and prepare daily deposit batches for the bank
Reconcile customer account payments and balance accounts receivable records
Ensure financial transactions comply with established accounting and audit procedures
Perform other duties as assigned or necessary
Qualification
Required
High school diploma or equivalent GED
A minimum of two (2) years' experience providing professional level customer service in a high-volume call center environment
Preferred
Post-secondary education in business, finance, accounting, communications or related field
Additional training and experience interacting with a highly diverse customer population
Ability to proficiently speak additional languages utilizing both oral and written communications
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase