NEOGOV · 4 months ago
Receptionist - (Spanish/English)
James O Goodwin Health Center Tulsa OK
Full-time
Onsite
Entry Level
$35K/yr - $35K/yr
1+ years expNEOGOV is associated with the Tulsa Health Department, which focuses on community health and quality improvement. The Receptionist serves as the initial point of contact for all visitors and clients, providing excellent customer service and ensuring a welcoming environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Models excellent customer service behaviors in internal/external interactions
Professionally greet and direct all visitors, clients, and guests, ensuring they are connected with the appropriate staff or program
Answers phone calls and general questions, offering information about our programs, services, and locations. When a client's needs fall outside our services, will need to connect them with external community resources
Maintains a clean, organized, and welcoming front desk area. Will also manage and schedule meeting rooms for internal & external teams
Stays up-to-date on all program services, hours of operation, and locations to provide accurate and reliable information
Performs clerical duties as needed to support various departments. This includes signing for packages, notifying staff of deliveries, and assisting with special projects
Works with other members of the reception team to identify and implement improvements for customer support processes. You will also monitor inbound calls to identify and report public concerns to your supervisor
Special projects as assigned, including those required to fulfill activities in support of public health emergency operations
Qualification
Required
High school diploma or equivalent required
One year of direct customer service experience required
Bilingual (Spanish/English) required
Working knowledge of general office clerical methods and procedures concerning public contact, and telephone procedures
Strong communication skills in dealing with the public in various situations, while maintaining courtesy and diplomacy in placing visitors at ease
Basic computer skills knowledge
Excellent time management skills required
Good interpersonal and customer service skills required
Ability to follow oral and written directions and work effectively with others
Must be able to sit for extended periods of time
Ability to perceive sounds at normal speaking levels with or without correction
Ability to receive detailed information through oral communication
Ability to stand and physically direct individuals to specific areas
Must maintain THD record confidentiality according to HIPAA regulations
Ability and willingness to perform job-related travel to all three regional locations
Preferred
One year as a receptionist and one year of general clerical duties preferred
Benefits
Competitive Salary
Paid Holidays (typically 13 days per calendar year + 2 floating holidays)
Paid Time Off (PTO) 20 hours per month
Extended Sick Leave (ESL)
Health Insurance
Dental Insurance
Vision Insurance
Group Life Insurance and Supplemental Life Insurance
Accidental Death and Dismemberment Insurance
Short- and Long-Term Disability Insurance
Critical Illness Care Plan including Cancer*
Accident Plan
Hospitalization Plan
Supplemental and Whole Life Plans
Legal and Identity Theft Protection Plans
Public Service Loan Forgiveness
Cost of Living Adjustments (COLAs)
Retirement Pension Fund with a 5-year vesting period.
Investment Benefits (e.g., 401A Employer/Employee Matching Fund (max. $150 per month), 457 Deferred Compensation Plan).
Post Employment Health Plan (PEHP) - employer contributes 1% of the employee’s salary per year and unused employee sick leave is transferred to PEHP account upon retirement
Employee Assistance Program
Working 4 Balance - Workplace Wellness Program
Promotional Opportunities
Flex Plan
Tulsa Municipal Employees Federal Credit Union
THD employment qualifies for nursing education loan repayment through the NURSE Corps Loan Repayment Program. Details available here.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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