Guitar Center Music Foundation · 3 months ago
Human Resources Manager
Kansas City, MO, 64161, United States
Full-time
Onsite
Mid, Senior LevelGuitar Center Music Foundation is seeking a Human Resources Manager who will be a key strategic partner in the organization. This role involves leading initiatives related to talent acquisition, retention, performance management, and professional development while overseeing the human resources function within the Sales and Contact Center.
Non-profit Organization Management
Responsibilities
Lead the talent acquisition process, ensuring a strategic approach to hiring top-tier talent
Develop and maintain effective recruitment and onboarding processes to attract and retain skilled sales professionals
Collaborate with hiring managers to identify staffing needs and implement innovative sourcing strategies to build a diverse and talented workforce
Shape a culture that facilitates and supports Guitar Center’s goals and initiatives, by supporting and coaching managers in their implementation of core people processes
Develop and maintain strong relationships with external recruitment partners to include local educational institutions and technical schools
Pro-actively challenge the established organizational structure to drive excellent performance
Develop and implement strategies to enhance and sustain a positive company culture
Foster employee engagement through innovative programs, events, and initiatives
Collaborate with cross-functional teams to ensure alignment with company values and goals
Develop a winning culture that drives engagement, transparent communication, and a sense of community across the workforce
Instill a customer-centric mindset across the workforce ensuring every interaction reflects our commitment to exceptional service and delivering value to customers
Lead the design and implementation of performance management programs for the Call Center to drive employee productivity and development
Collaborate with Call Center business leaders to establish clear performance metrics and provide guidance to managers on setting expectations and conducting performance evaluations
Identify opportunities for employee skill development and training programs to enhance overall team performance
Develop and implement strategies to improve employee retention, including targeted recognition programs and career development initiatives
Conduct regular assessments to identify factors impacting retention and implement corrective measures as needed
Conduct regular assessments of employee satisfaction and address areas for improvement
Proactively address employee concerns and work towards creating a positive and supportive work environment
Facilitate the creation of individualized development plans for employees, ensuring alignment with organizational goals
Encourage a culture of continuous learning and growth through training opportunities, mentorship programs, and career path development
Implement strategies to identify and nurture high-potential employees within the organization
Collaborate with other department heads to ensure a cohesive and collaborative work environment
Qualification
Required
General understanding or affinity for the unique dynamics of the musical instrument industry
Strong HR expertise
Experience in talent acquisition and retention
Experience in performance management
Experience in professional development
Ability to lead HR initiatives and manage an HR team
Ability to collaborate with senior management
Experience in developing and implementing HR strategies
Ability to foster employee engagement and develop a positive company culture
Experience in designing and implementing performance management programs
Ability to develop and implement retention strategies
Experience in conducting employee satisfaction assessments
Ability to create individualized development plans for employees
Experience in encouraging a culture of continuous learning and growth
Ability to collaborate with other department heads
Company
Guitar Center Music Foundation
The Guitar Center Music Foundation believes that music participation helps people reach the heights of human potential and is foundational to a healthy society.
Founded in 2005
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase