Reputation · 5 hours ago
Client Success Specialist - Business Listings Team
Scottsdale, AZ
Full-time
Hybrid
Entry Level
1+ years expReputation is a leading platform in AI-powered reputation management, helping companies manage their customer feedback and insights. The Client Success Specialist will execute managed business listings services, ensuring accurate customer information across various platforms to maximize visibility and engagement.
AnalyticsEnterprise SoftwareInternetReputationSaaSSEOSocial Media
Responsibilities
Review data received from customer master spreadsheets for listings fulfillment relating to adding, changing, and deleting listings
Manage and optimize listings across Google Business Profiles, Apple Maps, Bing Places, Facebook, and other directories based on defined requirements
Support ongoing listings management including claiming, editing, and duplicate suppression, and more under established playbooks
Collaborate with customers to ensure listing information (name, address, phone, hours, etc.) is accurate, consistent, and up to date
Identify discrepancies and apply established solutions; escalate unresolved issues when needed
Monitor and report fulfillment progress, listing accuracy, and data completeness within assigned accounts
Maintain accurate documentation and update internal systems to reflect account progress
Develop and maintain Success Plans for each customer, reviewing progress and aligning with the customer throughout their lifecycle to ensure measurable outcomes and long-term success
Create and document Standard Operating Procedures (SOPs) for each customer account to capture client-specific requirements, ensure consistency in service delivery, and build team-wide awareness
Build rapport and trusted customer relationships and collaborate closely with internal delivery teams
Ensure customer satisfaction and account stability through delivery excellence
Stay current on industry trends and platform updates for Google Business Profiles, Apple Maps, Bing Places, Facebook, and emerging search engines or directories
Stay informed on updates to core platforms (Google Business Profiles, Apple Maps, Bing Places, Facebook) and apply changes as directed in customer delivery processes; participate in team knowledge-sharing
Manage assigned tasks under tight deadlines
Additional duties as assigned
Qualification
Required
Bachelor's degree, in progress of completing a degree program, or equivalent experience
1+ years of experience managing client accounts or delivering customer-facing services, preferably in a business listings or digital marketing context
Strong communication skills (written and verbal)
Strong attention to detail and organizational skills
Working knowledge of MS Office or Google Workspace
Ability to follow defined workflows, manage multiple priorities, and meet deadlines
Preferred
Prior experience in a “white glove” customer service environment
Familiarity with Google Business Profiles, Apple Maps, Bing Places, Facebook, or Yelp
Salesforce experience is a plus
Benefits
Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.
10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
Multiple medical and dental plan options, plus 100% company paid vision coverage
401k available through Fidelity
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Critical Illness, Accident & Hospital Indemnity insurance
Employee Assistance Program (EAP)
Access to a wide variety of perks and wellbeing apps:
PerkSpot: Employee discount program
Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
Omada: Virtual prevention and physical therapy program
Ladder: Supplemental life insurance
SoFi: Financial wellbeing platform with 1:1 advice
Fetch: Pet insurance discount program
Spring Health for Guardian: Virtual mental health support
XP Health for Guardian: Virtual eyewear platform
Rate.com: Mortgage services discount program
Company
Reputation
Reputation empowers companies to fulfill their brand promise by managing their reputation performance in real-time – everywhere.
501-1000 employees
H1B Sponsorship
Reputation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (7)
2022 (19)
2021 (5)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$210.63MKey Investors
Marlin Equity PartnersRC CapitalAscension Ventures
2022-01-25Private Equity· $150M
2019-08-20Series C· $34.9M
2018-02-02Series B· $3.8M
Leadership Team
Joe Burton
Chief Executive Officer
Scott Barmmer
Chief Revenue Officer
Recent News
2025-09-28
Destination CRM
2025-09-12
Company data provided by crunchbase