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Newterra · 3 months ago

Lifecycle - Technical Services Technician II

Denver, CO, USA

Full-time

Onsite

Mid Level

Newterra is committed to redefining how industries manage water and wastewater sustainably. They are seeking a Technical Services Technician II to service a range of water treatment technologies, applying both mechanical and electrical troubleshooting skills while mentoring junior technicians.

Machinery Manufacturing

Responsibilities

Perform all Lifecycle Service Technician I duties, including startup, commissioning, customer training, and troubleshooting for low voltage and light electrical water treatment systems

Provide startup, commissioning, customer training, and troubleshooting for midrange electrical rotating equipment, such as aeration mixers and deaerators ensuring reliable system performance

Conduct startup, commissioning, and seeding for advanced membrane-based systems including MBR and RO

Support retrofits across various water treatment systems, enhancing equipment functionality and longevity

Participate in handoff meetings with Project Managers, Contractors, and End Users to communicate prerequisites for site readiness, ensuring project alignment

Build training documentation for all Newterra product lines, including policies, procedures, and PowerPoints

Use CRM and SharePoint tools to track root cause analysis and document service activities accurately, driving operational improvements

Diagnose and resolve mechanical and basic electrical issues in assigned systems, minimizing downtime and optimizing performance

Diagnose and resolve moderate mechanical and electrical PLC Panel troubleshooting to maintain system reliability

Coordinate travel schedules, customer communications, and onsite service visits independently, delivering exceptional service experiences

Monitor operational parameters of treatment systems and provide actionable feedback to management to enhance system efficiency

Mentor Level I technicians, fostering their skill development and contributing to a collaborative team environment

Adhere to Newterra and customer safety policies during all field operations, championing a culture of safety

Maintain accurate and detailed service records and images in SharePoint to support data-driven decision-making

Identify and propose opportunities for operational or service improvements to enhance customer outcomes

Support Sales by communicating opportunities for additional services or upgrades, contributing to business growth

Responsible for performing duties in a safe manner and promoting safety in accordance with Newterra’s safety policies and procedures

Complies with Quality Management Systems in accordance to Newterra’s internal quality standards

Complete all responsibilities while ensuring adherence to Newterra’s Delegation of Authority

Other duties as assigned

Qualification

Water treatment technologyElectrical troubleshootingMechanical troubleshootingVFD troubleshootingCRM systemsCustomer service skillsCommunication skillsProblem-solving skillsDetail-oriented

Required

Experience commissioning and troubleshooting water treatment technology with midrange electrical components containing mixers, pumps, HMI/SCADA controls, and Instrumentations

Basic understanding of electrical drawings and P&IDs

Familiarity with 4-20mA instrumentation and scaling

Valid driver's license with a clean driving record and ability to travel

Strong record-keeping skills and experience with CRM systems

Intermediate knowledge of water treatment processes and midrange electrical systems, with a focus on delivering innovative solutions

Proficiency in mechanical and basic electrical troubleshooting, including 4-20mA signals, to ensure system reliability

Strong customer service and communication skills to build trust and drive client satisfaction

Ability to manage multiple priorities independently, balancing technical and customer-facing responsibilities

Strong mechanical aptitude and ability to lift up to 50 lbs

Detail-oriented with advanced problem-solving and decision-making skills to tackle complex challenges

Willingness to travel up to 75% of the time to support diverse customer needs

Preferred

Highly recommended: Experience troubleshooting VFDs (e.g., Schneider, Danfoss, and/or Allen-Bradley) and instrumentation such as level transducers, flow meters, pH probes, or DO probes

Highly recommended: Familiarity with troubleshooting VFDs (e.g., Schneider, Danfoss, Allen-Bradley) and instrumentation like level transducers, flow meters, pH probes, or DO probes to enhance system performance