NEOGOV · 4 months ago
Family Assistance Division - Economic Support Specialist
1111 Edwin C. Moses Blvd. Dayton, OH
Full-time
Onsite
Mid Level
$42K/yr - $42K/yr
4+ years expNEOGOV is seeking an Economic Support Specialist for their Family Assistance Division. This role involves determining eligibility for public assistance programs and providing supportive services to clients, including handling inquiries and maintaining accurate records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Determines eligibility for public assistance, supportive services, and other related services. Completes required action to authorize, redetermine, modify, and discontinue benefits and services
Engages with applicants and recipients in an inbound and outbound call center environment; answer routine inquiries, provide explanations of available services, programs and benefits
Processes reported changes in household composition, income, expenses, providers, etc., validate/investigate documentation, follow-up on leads
Maintains accurate and up-to-date records of applicants’ information, decisions made, and benefits awarded in a secure database
Coordinates with other agencies and service providers to refer applicants to additional resources and support services
Handles hearings and appeals, reviewing cases and making decisions in accordance with policies and regulations
Attend hearings; prepares summaries; processes corrections; ensures benefit and supportive service decisions are made in accordance with regulations and procedures; and
Attends training sessions, meetings, seminars and workshops
Qualification
Required
Associate's Degree or High school diploma equivalent plus four (4) years of experience determining program eligibility, administration, or customer service; OR alternative, equivalent evidence of the Minimum Class Requirements
Must maintain a current valid United States driver's license with an acceptable driving record
Benefits
Health Insurance
Vacation Accrual
Paid Personal Leave
Long Term Sick Accrual
Life Insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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