SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 5 months ago
Lead Water Technician
Pittsboro, NC 27312
Full-time
Onsite
Mid, Senior Level
$17.50/hr - $21/hr
2+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is seeking a Lead Restoration Technician to oversee restoration projects and guide a small team in water mitigation and reconstruction. The role requires a proactive leader who excels in problem-solving and client communication while ensuring compliance with industry standards.
Responsibilities
Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards (e.g., Job #124 - residential kitchen flood)
Operate equipment (e.g., pumps, dehumidifiers, air movers) and take moisture readings
Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety (e.g., PPE usage)
Assist with minor reconstruction tasks (e.g., drywall cutting, framing prep) under the Reconstruction Project Manager
Capture and upload 5-10 high-resolution photos per phase (before, during, after) to WorkCenter, labeled (e.g., “Job #124 - 7/16/2025 - Pre-mitigation, kitchen”)
Ensure photos meet SERVPRO and insurance audit standards
Receive work orders via Dash mobile app; update job status (e.g., “Extraction Complete”) in “Jobs” tab
Log task notes and photos in WorkCenter > “Job #124” > “Notes” and “Photos” tabs
Interact with clients during site visits, providing updates and ensuring satisfaction (Hickory’s customer focus)
Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution
Participate in 24/7 on-call rotation for emergencies (e.g., storm damage), responding within 1 hour
Document emergency work in WorkCenter with photos and notes
Adhere to SERVPRO Job File Audit Checklist
Maintain accurate job file documentation (e.g., moisture logs, work authorizations)
Qualification
Preferred
2+ years in restoration or construction (water mitigation experience preferred)
IICRC Water Restoration Technician (WRT) certification or willingness to obtain within 6 months (reimbursement provided)
Proficiency with restoration equipment (e.g., moisture meters, dehumidifiers)
Basic carpentry skills (e.g., drywall cutting) for reconstruction support
Valid driver's license and reliable transportation (company vehicle provided for work)
Benefits
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase