Integer Holdings Corporation · 1 day ago
IT Service Delivery Technician
Palm Harbor, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expInteger Holdings Corporation is dedicated to creating a unified culture that values innovation and collaboration. The IT Service Delivery Technician will support and maintain IT hardware and software, providing assistance to office, manufacturing, and engineering environments, while also participating in the development of IT support processes and documentation.
Health CareManufacturingMedicalMedical Device
Responsibilities
Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements
Provides support for client computing hardware and software
Builds, configures and deploys desktops, laptops and related peripherals
Troubleshoots and resolves issues by utilizing Standard Operating Procedures
Provides technical guidance and training to internal associates
Provides outstanding service to our Associates and always exceed their expectations
Provides after hours support as needed for responsible site(s)
Follows redeployment and disposal processes
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization’s Service Level Agreements and high customer satisfaction ratings
Participates in Knowledge Management activities by creating internal documentation and self-help articles in the knowledge base for use by IT Service Desk and Associates
May provide assistance to other IT functions such as performing server installations, back-ups, networking & telecom support and implementations, software patch deployments, etc
Provides support and backup coverage for other local site support teams as needed
Strives to identify continuous improvement opportunities by monitoring support issues at sites to identify patterns and common issues with the aim of reducing reoccurring incidents and significantly improving the quality of our service
Performs other duties as required
Qualification
Required
Associate's degree required
0-3 years of experience with an Associate's degree supporting the areas outlined in the technical requirements above
Strong interpersonal skills
Ability to communicate effectively with people at all levels of the organization
Experience creating polished, comprehensive documentation
Practiced, logical approach to technical problem solving
Capable and willing to adapt to rapid changes
Ability to work from a ticket queue, prioritize well and manage time
Work effectively with local and remote team members
Positive, customer support-focused attitude
Strong technical knowledge and hands-on experience with Windows 7/XP, Office 2007 – 2010
Strong technical knowledge and hands-on experience with Windows 10 Imaging desktop and laptops
Strong technical knowledge and hands-on experience with User and computer object management in Active Directory
Strong technical knowledge and hands-on experience with Symantec End Point Protection or similar client-side security software
Strong technical knowledge and hands-on experience with identifying and removing viruses and malware
Strong technical knowledge and hands-on experience with network printers and multi-function devices
Strong technical knowledge and hands-on experience with client-side networking and troubleshooting
Strong technical knowledge and hands-on experience with Cisco IP desk phones and voicemail
Strong technical knowledge and hands-on experience with WebEx or similar web conferencing systems
Strong technical knowledge and hands-on experience with troubleshooting and resolving problems remotely
Ability to travel locally between sites as needed
Infrequent domestic travel, up to 10%
Preferred
Bachelor's preferred
Related certifications preferred: MOS, MCTS, A+, ACMT and ITIL V3
Experience supporting manufacturing and engineering companies preferred
Experience with current Mac hardware and OS X support
Experience with enterprise iOS device management
Experience with Altiris/Symantec Management Console
Experience with Engineering Design Tools: CAD, Pro-E, Solidworks, etc
Experience with ERP and manufacturing
Benefits
Comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits
Parental leave is available after one year
Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance
Employees are immediately eligible to participate in the 401(k) plan with company matching contributions
80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off
Company
Integer Holdings Corporation
Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets.
10001+ employees
H1B Sponsorship
Integer Holdings Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.44BKey Investors
Disruptive Technologies Innovation Fund
2025-09-25Grant
2025-03-13Post Ipo Debt· $1B
2023-01-31Post Ipo Debt· $435M
Leadership Team
Payman Khales
President and CEO
Recent News
Company data provided by crunchbase