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monday.com · 3 months ago

Customer Experience Specialist

NY, New York, US

Full-time

Hybrid

Mid Level

$65K/yr - $75K/yr

monday.com is committed to excellence and innovation, seeking a Customer Experience Specialist to join their global CX department. In this dynamic role, you will provide exceptional support to a diverse customer base, troubleshoot issues, and collaborate with cross-functional teams to enhance user experience.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product

Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience

Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality

Strengthen customer relationships and overall user experience to ensure lasting partnerships

Qualification

Customer experience expertiseProblem-solving skillsProcess improvementCross-functional collaborationCreativity

Required

Dynamic Environment: We look for individuals who see every change as an opportunity to grow. Embrace the excitement of working in a fast-paced, ever-evolving setting where innovation is key

Driven and Curious Individuals: We seek team members who are self-starters, eager to take initiative, and passionate about going the extra mile to ensure customer satisfaction. Your drive is instrumental in helping us achieve our goals and maintain our reputation for excellence

Creativity: Bring your unique perspective and innovative ideas to the table. We value creativity as a tool for problem-solving and enhancing the customer journey, encouraging you to think outside the box to deliver exceptional results

Solution Oriented: Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution

Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product

Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience

Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality

Strengthen customer relationships and overall user experience to ensure lasting partnerships

Benefits

Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies.

Opportunities for professional development and advancement

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012